Polly Fletcher & Robert Arnold

Robert & Polly
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Terms and conditions

 

Native Terms and Conditions

 

Version 10/2019

 

  1. Introduction

 

 

 

 

 

 

 

 

 

 

 

  1. Booking your Accommodation

 

 

 

 

 

 

a passport, photographic card driver’s licence or EU national ID card.

 

 

 

  1. Paying for your Accommodation

 

 

 

 

 

 

 

 

 

 

 

 

 

 

  1. Card Handling

 

 

 

 

  1. Third Party Apartments

 

 

 

 

 

 

 

 

 

  1. Contract

 

 

 

 

 

 

 

 

 

  1.  Security Deposit

 

 

 

 

  1. Group Bookings

 

 

 

 

 

  1. Cancellation and Amendment

 

Length of stay Notice Period Charge for Cancellation or Amendment
1-6 nights Up to midday 48 hours prior to arrival date Full accommodation charge applies
7-27 nights Up to midday 2 calendar days prior to arrival date 7 nights charge applies
28-59 nights Up to midday 7 calendar days prior to arrival date 14 nights charge applies
60+ nights Up to midday 14 calendar days prior to arrival date 21 nights charge applies

 

 

 

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For bookings/enquiries made via the Online Travel Agent sales channel, then the following terms and             timeframes will apply:

Length of stay Notice Period Charge for Cancellation or Amendment
1-30 nights Up to midday 72 hours prior to arrival date Full accommodation charge applies

 

For bookings/enquiries made via the Sales Agent sales channels, then the following terms and timeframes             will apply:

Length of stay Notice Period Charge for Cancellation or Amendment
1-6 nights Up to midday 48 hours prior to arrival date Full accommodation charge applies
7-27 nights Up to midday 7 days prior to arrival date 7 nights charge applies
28-59 nights Up to midday 14 days prior to arrival date 14 nights charge applies
60+ nights Up to midday 28 days prior to arrival date 28 nights charge applies

 

For bookings/enquiries made via the Corporate sales channels, then the following terms and timeframes   will apply

Length of stay Notice Period Charge for Cancellation or Amendment
1-6 nights Up to midday 48 hours prior to arrival date Full accommodation charge applies
7-27 nights Up to midday 7 days prior to arrival date 7 nights charge applies
28-59 nights Up to midday 14 days prior to arrival date 14 nights charge applies
60+ nights Up to midday 28 days prior to arrival date 28 nights charge applies

 

 

 

 

 

 

 

 

 

  1. Extensions to your booking

 

 

 

 

 

Apartment Terms of Use

 

This is the bit where we talk about what we expect of any Native guest and what you can expect from us.

 

Your Obligations:

 

  1. Licence

 

 

 

 

 

  1. Fees

 

 

 

 

  1. Use

 

 

 

    • You agree to use the apartment and the building in a reasonable and responsible manner at all times.

 

 

 

 

 

 

  1. Condition upon your Arrival

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Our Obligations:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

We may terminate this licence at any time where you are in breach of any part of this licence or any other agreement made with Native or a supplier of services provided in relation to your occupation of the apartment. You may terminate this licence only in accordance with the terms of the early departure and cancellation provisions in this Agreement with us.

 

 

This licence is granted subject to the booking, cancellation, and extension provisions contained in this Agreement you have entered into with us.

 

 

Any notices required under this Agreement will be sufficiently served if emailed by us to you at the email address provided on booking or by you to us if sent to Native, The Penthouse, 11th Floor, Newcombe House, 45 Notting Hill Gate, London, W11 3LQ or bookings@nativeplaces.com.

 

 

This licence shall be subject to the definitions and interpretations contained within this document.

 

 

We aim to deliver the best possible service, in the unlikely event we fall short of your expectations we want to hear from you. You can contact us via the Guest Services teams in your building, by calling Guest Services on +44 (0) 20 7313 2383 or in writing to Native, The Penthouse, 11th Floor, Newcombe House, 45 Notting Hill Gate, London, W11 3LQ. We aim to acknowledge any complaint within five working days.

 

To make sure these Terms and Conditions are crystal clear, here’s a list of the wording we use and what we mean:

 

“Native”, “we”, “us” or “our”  “Nativeplaces” means Go Native Limited, a company registered in England and Wales with the registered number 03479011 whose registered address is The Penthouse, 11th Floor, Newcombe House, 45 Notting Hill Gate, London, W11 3LQ (including, where appropriate, our employees, third party apartment providers, suppliers and agents, and insurers) and any properties that Native may own or operate on behalf of someone else.
“You” means the party making a booking for an apartment with Native.
“Accommodation Fee” means the sums payable in respect of the occupation of the apartment.
“Additional Services” means services provided by Native or third-party companies approved by Native which are ancillary to the provision of residential accommodation.
“Administration Charge” means the charge of £25 + VAT which will be made by Native for our time in the processing of cancellations or amendments to a booking.
“Apartment” means a self-contained unit of accommodation within in a specific building which you have booked, and the Occupant is permitted by Native to occupy in accordance with an Agreement to which these terms and conditions relate.  At no time does Native offer a Booking for a specific apartment and the actual apartment provided will not be finally allocated until Check-In. Native may ask you to move from one Apartment to another at any time.
“Apartment type” means the size and quality of accommodation unit in a specified building which you have booked, and the Occupant is permitted by Native to occupy in accordance with an Agreement to which these terms and conditions relate.
“Alternative Accommodation” means an alternative Apartment that we offer you in the event that we are unable to allocate you the size or quality of Apartment you have booked with us at Check-In or where we require you to move from your Apartment. Wherever possible this will be of similar or better size and quality in the same Building or another Building
“Booking Confirmation” means that Native has acknowledged and accepted your booking on a provisional basis.  It does not mean that Native guarantees to provide you with accommodation in your chosen Apartment Type and this is subject to availability at the time of Check-In.
“Building” means the structure which the Apartment forms part of along with any Common Parts and approaches, parking area, or grounds dedicated to the use of the Building;
“Booking” means the arrangement made by you with Native to occupy a specified Apartment Type in a specified Building for an Occupancy Period from a Commencement Date.
“Check-In” means the point in time on or after the Commencement Date at which you or a designated Occupant first arrives at the Building in order to take up occupation of an Apartment.
“Check-Out” means the point in time at which you and any persons allowed into the Apartment or Building by you or your Occupants vacate the Apartment.  This includes vacation at the end of the period of the licence we have granted to you, the termination of the licence by us, or on the basis of an agreed early termination.  On check-out your liability for Occupation Fees will not necessarily end.
“Commencement Date” means the date upon which the Occupant is entitled to occupy the Apartment.
“Common Parts” means the entrance lobby, stairs, corridors, lounge, laundry, lifts, bicycle store and any other common areas within the Building provided for the benefit of all Occupants of the Building;
“Contents” means some or all of the furnishings and effects to be found in the Apartment as listed in the inventory to be provided to the Occupant on moving into the Apartment.
“Corporate” means a reservation and/or booking made by a company/business on behalf of their employee or staff member.
“Departure Date” means the date upon which you have agreed that your Occupants will vacate the Apartment and the Building having removed all their rubbish and possessions from the Apartment and leaving it in good, clean condition. See comment on Check-Out
“Direct Guest” means a customer who reserves and/or books with us directly for themselves and/or on behalf of other Guests under the same booking. These are customers booking directly with us either via our website, or by email, or telephone.
“Guest” means a person, other than the Occupant, staying in the apartment provided by Native
“Interest” means simple interest calculated on a daily basis at the Law Society Interest Rate on any overdue payment.  This interest will be calculated from the date that the payment falls due until the date that cleared funds are credited to a bank account operated by Native.
“Fixtures and Fittings” means the furnishings and other appliances provided by Native in the Apartment.
“Fee Period” means the period of one month beginning on the Commencement Date and on the same day of each month thereafter or any shorter period that remains between the start of a Fee Period and the Departure Date.
“Occupancy Period” means the period running from the Commencement Date to the Departure Date during which the Occupant is permitted to occupy the Apartment.
“Occupant” means the person or persons using the services provided by Native, and/or any other person who have been named to Native as occupying an Apartment.
“Occupation Rate” means the rate you are charged for each night of occupation of the Apartment booked.  This rate is calculated based on the location of the Building you have selected, the Apartment Type sought, the number of Occupants notified to us, and the length of the Occupancy Period booked for.
“Online Travel Agent” means a website or online service which sells travel related products to customers. These products may include hotels, accommodation, flights, travel packages/activities. This will also include, but is not limited to, travel booking services, global accommodation booking services, online hospitality marketplaces, and hotel reservation platforms.
“Recurring Card Payment” means the authorisation by you for Native to deduct occupation, service and Security Deposit fees from a Valid Payment Card.
“Sales Agent” means an authorised agent, intermediary, or a third party acting, or purporting to, act on behalf of the customer. This will also include, but is not limited to, booking agents, third party network agents, service apartment booking agents, apartment provider booking agents.
“Security Deposit” means monies held by Native as security for any failure by you or by any Occupant to adhere to the terms of this Agreement.
“Service Fee” means the sums payable in respect of additional services whether ordered by you at booking or by the Occupants during their occupation.
“Similar size and quality” means an Apartment which we place in the same pricing band as the Apartment you have booked with us.
“Staff” Means any employee, agent, or contractor engaged by Native in relation to its operations.
“Valid Payment Card” means a credit or debit card held in the name of one of the Occupants, or a company which employs one of them, provided by American Express, Visa, MasterCard, Visa Delta and Maestro/Solo which has been registered with Native and validated by them.
“Website” means the internet booking service operated by Native for the purpose of selling and managing bookings of its Apartments.
“Visitors” means people visiting the Occupant.

 

 

 

 

 

 

 

 

The Tea House

10-16 Creechurch Lane, London, UK

Aldgate - 4 mins (0.2 miles)

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Facilities

Apartment Facilities

  • Fully fitted and equipped kitchen
  • Fridge Freezer
  • Washer Dryer
  • Smart TV with freeview
  • Additional cloakroom in two bedroom apartments
  • Free WiFi

General Facilities

  • Self-Check-in
  • Lift Access
  • Weekly Housekeeping and linen and towel change

360 Tour

More Information

  • Former Tea Warehouse
  • 2 mins walk to the iconic Gherkin building

This former tea warehouse nestled comfortably in a courtyard just off Fenchurch Street is part of the Native portfolio of properties and offers a selection of one and two bedroom apartments (from 635 square feet for the one bedroom apartments). Close to both Aldgate underground Station and Fenchurch Street National Rail Station this property is ideally situated for corporate city clients. Also in the neighbourhood is Leadenhall Market with various restaurants cafes and shops.

This beautiful property has been sympathetically and stylishly renovated with some of the 12 serviced apartments featuring original beams and fireplaces. Whether staying for business or a holiday, there is a selection of one bedroom (sleeping 2) and two bedroom (sleeping 4) apartments available, all with Juliette balconies. The two bedroom apartments have 2 bathrooms and an additional guest cloakroom. All of The Tea House serviced apartments have separate sleeping and living areas. Ensuring privacy, comfort and style, travellers can enjoy self-catering in the high quality kitchens, complete with hob, microwave, fridge freezer, washer and dryer.

The Tea House Creechurch accommodation is also complete with WiFi, Freeview from the Smart TV, where you can also sign into your TV accounts, DVD player and iPod dock so all entertainment needs are catered for.

These apartments are perfect for the independent traveller with their own home in London as The Tea House is self-check-in.

Location

Aldgate - 4 mins (0.2 miles)

Royal London Hospital - (1.1 miles)

Rates

Near This Location

COVID-19 UPDATE

COVID-19 Update

Whichever properties you are interested in, rest assured they all have their own individual COVID-19 policy to keep everyone safe & secure – which we send to you at the time of offer. We are also able to arrange socially distanced property viewings. Please contact us to discuss your requirements. Thank you for your patience and understanding during these unprecedented times.

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