Polly Fletcher & Robert Arnold

Robert & Polly
X Close

Terms and conditions

‘The Apartments’ is a trading name of Panorama Property Services Ltd. A binding Contract between the Guest and Panorama Property Services Ltd is formed when Panorama Property Services Ltd accepts a Booking Form by issuance of a Booking Confirmation. This contract at all times incorporates these Booking Conditions, which govern the contract.
THE GUEST’S ATTENTION IS PARTICULARLY DRAWN TO THE PROVISIONS OF CLAUSES 2.1 (when a contract is formed); 3.2 (right to offer substitute accommodation); 1.1.4, 5.1 and 6.2 (cancellation charges; 4.2 (additional charges); 11.2 and 11.3 (conduct of Guest and ability for Company to deduct amounts due to it for missing items or damage caused by the Guest from the Guest’s credit card); 12 (limitation of the Company’s liability and (in 12.6) recommendation that the Guest obtain contents insurance); and 16 (recommendation that the Guest keep printed records of documents).
1. Definitions
1.1 The definitions and rules of interpretation in this clause apply in this Contract.
1.1.1 Apartment means the accommodation booked by the Guest under the Contract and includes all the furniture, fittings and effects in or on the same;
1.1.2 Booking Confirmation means the written confirmation of the booking which shall be sent by the Company to the Guest where a signed and completed Booking Form is received from a Guest, together with satisfactory credit card details from the Guest, and is accepted by the Company;
1.1.3 Booking Form means the Company’s standard booking form incorporating these Booking Conditions, to be completed and signed by the Guest and subject at all times subject to acceptance by the Company;
1.1.4 Cancellation Charge means:
(a) three days rental (at the prevailing daily rate) plus VAT (at the rate of 20%), where the stay is of two weeks or less;
(b) one week’s rental (at the prevailing weekly apartment rate) plus VAT (at the rate of 20%), where the stay is in excess of two weeks.
1.1.5 Company means Panorama Property Services Ltd (Company Registered No. 2810583), which may be referred to by its trading name of ‘The Apartments’
1.1.6 Full Payment means the entire cost of the full duration of the Guest’s proposed stay in an Apartment as stated on an agreed Booking Form.
1.1.7 Guest means the guest named on the Booking Form;
1.1.8 Price List means the Company’s price list for the Apartment and services from time to time, as provided to the Guest either via the Company’s website at www.theapartments.co.uk or otherwise;
1.1.9 Visitor means any other person aside from the Guest who the Guest directly or indirectly authorises to enter the Apartment.
1.1.10 Working Hours means between 9.00 am and 5.00pm Monday to Friday (inclusive) excluding bank holidays.
2. Reservation and Booking
2.1 A binding contract between the Guest and the Company is created, subject to these Booking Conditions, by issuance of a Booking Confirmation by the Company following receipt of an accepted Booking Form from the Guest.
2.2 A reservation is not confirmed (and no Contract is formed) until a Booking Confirmation is issued.
2.3 Credit card details are required for all apartments to confirm a reservation and as a deposit against telephone, cable upgrades, laundry and other miscellaneous charges incurred during the Guest’s stay. For a stay longer than twenty-one (21) days, a week’s security deposit is also required.
3. Types of Accommodation
3.1 The Company shall provide an Apartment of the type specified in the Booking Form. Neither the Company nor its employees or agents is able to accept bookings for a specific building or a specific flat in a building. The Company shall endeavour to provide any specific accommodation requested in writing by the Guest but it cannot guarantee such accommodation will be available for the dates requested.
3.2 The Company reserves the right to vary the accommodation specified in a Booking Confirmation provided that the alternative accommodation is in the Company’s reasonable opinion of an equivalent standard to that reserved. The alternative accommodation may be in a different but similar location.
4. Charges and Additional Charges
4.1 The Company shall charge and the Guest shall pay the amounts confirmed in the Booking Confirmation, which shall be calculated in accordance with the Price List.
4.2 In the following circumstances, the Company may levy and the Guest shall pay additional charges:
4.2.1 Where a sofa bed or fold out bed is required a linen charge will apply, as specified in the Price List. Please advise when making the booking as supply is limited.
4.2.2 Cots and high chairs can be provided at no additional charge. However, please advise when making the booking as supply is limited.
4.2.3 A basic broadband internet service is provided free of charge. However, the company will not be responsible for any unavailability, failure or breakdown of this service. Downloads in excess of 40GB per calendar month will be charged at the prevailing rate; as specified in the Price List or see your apartment folder for more details.
Airport transfers are available to and from all major airports. These will be subject to additional charges which must be paid in advance and in some circumstances may be payable direct to the transportation company. Please contact the Company’s office for details and prices.
4.2.4 In addition to many apartments having their own washer/dryers, a comprehensive personal laundry and dry cleaning service is available. Please contact the office for more details and pricing information or consult the information folder in the apartment.
4.2.5 Telephone services are currently provided by Chess Telecom and guests requiring the use of the telephone for international and mobile calls will be required to set up an account, using a valid credit card in order to use these services. The Company may change details of telephone services and its service provider from time to time. Please see the information folder in your apartment for the most up-to-date details and any conditions that may apply.
4.2.6 Should a Guest lock themselves out of their apartment a call out fee (out of hours) will be applied to their account as specified in the Price List. Where a guest has left the keys in the lock, locksmith charges will also be apply in addition to the charges stated in the Price List.
4.2.7 Guests are provided with two sets of keys at the beginning of their stay. If two sets are not returned the Company reserves the right to charge a fee for each missing set as specified in the Price List.
4.2.8 For each additional maid and linen service requested, a charge as set out in the Price List will be made. Should an additional towel or linen change be requested a charge in accordance with the Price List will apply. Guest should be aware that charges will be made for any towels or linens found to be damaged or missing at the end of their stay.
4.2.9 An Umbrella is provided in each apartment for a guest’s use whilst staying at The Apartments. Guests should note if the umbrella is not located in the apartment at the end of their stay a charge will be made in accordance with the Price List.
4.3 All charges (including additional charges) are subject to payment of any applicable VAT in addition, which shall be charged at the prevailing rate (currently 20%).
5. Payment
5.1 The Guest must pay Full Payment no later than the date of arrival before occupying the Apartment.
Failure to pay the Full Payment by this date will constitute cancellation of the booking by the Guest and the cancellation charges set out in Clause 6 will apply.
5.2 The Company reserves the right to charge on the Guest’s credit card for any loss sustained by the Company due to the Guest’s acts, omissions, negligence, damage caused, laundry, telephone bills, satellite charges or other expenses incurred by the Guest and not paid for prior to, on, or after the date of departure.
5.3 Payment must be made in sterling and payment by credit card attracts a surcharge (Visa or MasterCard: 3% surcharge, Amex: 4% surcharge).
5.4 Prices are subject to change without prior notice, though we will not change prices for the Apartment once a Booking Confirmation has been issued.
5.5 Where no alternative payment method has been expressly requested by the Guest and Agreed by the Company, the Company will charge the credit card supplied on the Booking Form for the Full Payment within the 21-day period prior to the Guest’s anticipated arrival. The Company will not be obliged to refund these charges should an alternative payment be requested upon arrival.
6. Cancellation or Alterations by the Guest:
6.1 Any cancellation by the Guest, for whatever reason, must be made in writing, fax, or email to the Company at the address stated at the bottom of the Booking Form.
6.2 The following cancellation charges apply where the Guest cancels for any reason:
6.2.1 If cancellation takes place more than 21 days before the date of arrival, no Cancellation Charge will be levied;
6.2.2 If cancellation takes place within the 21-day period prior to the Guest’s anticipated arrival, a Cancellation Charge will be charged and taken from the Guest’s credit card account and/or deducted from any deposit. Please refer to Clause 1.1.4 above for details of how the Cancellation Charge will be calculated.
6.3 The Company uses reasonable efforts to try to accommodate changes to the booking at the Guest’s request where possible. If this change is agreed before the Guest’s arrival, a revised Booking Confirmation will be issued. However, the Company does not guarantee that it will be able to accommodate changes once a Booking Confirmation has been issued.
7. Extending Stays
7.1 The Guest should note when reserving the Apartment for a specific period that it may not automatically be available for a further period, as it may be pre-booked for another guest. If an extension is required, the Guest should contact the Company as early as possible and the Company will use reasonable endeavours to secure an extension or to find another Apartment for the Guest to move to at the end of his original stay, but this will not be guaranteed.

The Apartments Marylebone at Gloucester Place

162 Gloucester Place, London NW1 6DT, United Kingdom

Baker Street - 5 mins (0.2 miles)

  • Property Image
  • Property Image
  • Property Image
  • Property Image
  • Property Image
  • Property Image
  • Property Image


Apartment Facilities

  • Full Kitchen
  • Basic Wi Fi
  • Ipod Docking Station
  • Television with Freeview
  • Shower Room
  • Guest Room Safe
  • Hairdryer
  • Iron and Board
  • DVD Player

General Facilities

  • Weekly Housekeeping

Chargeable Facilities

  • Additional Bed
  • Use of Sofa bed
  • Dry Cleaning & Laundry Service
  • Telephone

More Information

  • Extended stays of 90+ nights, as well as short stays
  • Attractive period building

Situated on Gloucester Place, The Apartments Marylebone at Gloucester Place are in an enviable London location. The superior serviced apartments are on Gloucester Place, a short 5 minute stroll from Regent’s Park. Close to Marylebone mainline and underground station (a 4 minute walk) and Baker Street underground (just over 5 minutes) the nearby transport links are fantastic. There are also many major bus routes on the doorstep of this chic aparthotel.

Available for both long stays and short stays, with so many great transport links, The Apartments Marylebone at Gloucester Place are perfect corporate accommodation. For tourists and London holiday lets, the eclectic Marylebone High Street, Bond Street and Oxford Street are all within walking distance. Additionally, for those looking for a medical stay in the capital, Harley Street can be walked to in between 15 to 20 minutes or jump in a cab to get there in around 10 minutes.

The Apartments Marylebone at Gloucester Place offer a selection of stylish one bedroom apartments. Ideal self catering accommodation, the serviced flats are all complete with fully fitted and equipped kitchens, including washer/dryer. Stylish and contemporary, modern shower rooms and hairdryer are also included as standard.

A weekly maid/linen service is included in the price of a stay at The Apartments Marylebone. Furthermore, all entertainment requirements are met with the complimentary WiFi, flat screen television, DVD player and iPod dock. Please note: There is no lift in this property.


Baker Street - 5 mins (0.2 miles)

The London Clinic - (0.5 miles)


  • Low-Season Rates
  • High-Season Rates

Low-Season Rates

Applicable Dates:

  • StartJanuary 9
  • EndApril 30
  • StartOctober 31
  • EndDecember 18
Apartment Size Description Persons (Max) Per Night Per Week
1 Bedroom

shower room
sofa bed (chargeable)

3 On Request £1,095
1 Bedroom

Shower room
sofa bed (chargeable)

3 On Request £1,195

High-Season Rates

Applicable Dates:

  • StartApril 25
  • EndOctober 30
  • StartDecember 19
  • EndJanuary 8
Apartment Size Description Persons (Max) Per Night Per Week
1 Bedroom

shower room
sofa bed (chargeable)

3 £1,195 On Request
1 Bedroom

Shower room
sofa bed (chargeable)

3 £1,295 On Request

Exclusive of VAT

Near This Location