Polly Fletcher & Robert Arnold

Robert & Polly
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Terms and conditions

‘The Apartments’ is a trading name of Panorama Property Services Ltd. A binding Contract between the Guest and Panorama Property Services Ltd is formed when Panorama Property Services Ltd accepts a Booking Form by issuance of a Booking Confirmation. This contract at all times incorporates these Booking Conditions, which govern the contract.
THE GUEST’S ATTENTION IS PARTICULARLY DRAWN TO THE PROVISIONS OF CLAUSES 2.1 (when a contract is formed); 3.2 (right to offer substitute accommodation); 1.1.4, 5.1 and 6.2 (cancellation charges; 4.2 (additional charges); 11.2 and 11.3 (conduct of Guest and ability for Company to deduct amounts due to it for missing items or damage caused by the Guest from the Guest’s credit card); 12 (limitation of the Company’s liability and (in 12.6) recommendation that the Guest obtain contents insurance); and 16 (recommendation that the Guest keep printed records of documents).
1. Definitions
1.1 The definitions and rules of interpretation in this clause apply in this Contract.
1.1.1 Apartment means the accommodation booked by the Guest under the Contract and includes all the furniture, fittings and effects in or on the same;
1.1.2 Booking Confirmation means the written confirmation of the booking which shall be sent by the Company to the Guest where a signed and completed Booking Form is received from a Guest, together with satisfactory credit card details from the Guest, and is accepted by the Company;
1.1.3 Booking Form means the Company’s standard booking form incorporating these Booking Conditions, to be completed and signed by the Guest and subject at all times subject to acceptance by the Company;
1.1.4 Cancellation Charge means:
(a) three days rental (at the prevailing daily rate) plus VAT (at the rate of 20%), where the stay is of two weeks or less;
(b) one week’s rental (at the prevailing weekly apartment rate) plus VAT (at the rate of 20%), where the stay is in excess of two weeks.
1.1.5 Company means Panorama Property Services Ltd (Company Registered No. 2810583), which may be referred to by its trading name of ‘The Apartments’
1.1.6 Full Payment means the entire cost of the full duration of the Guest’s proposed stay in an Apartment as stated on an agreed Booking Form.
1.1.7 Guest means the guest named on the Booking Form;
1.1.8 Price List means the Company’s price list for the Apartment and services from time to time, as provided to the Guest either via the Company’s website at www.theapartments.co.uk or otherwise;
1.1.9 Visitor means any other person aside from the Guest who the Guest directly or indirectly authorises to enter the Apartment.
1.1.10 Working Hours means between 9.00 am and 5.00pm Monday to Friday (inclusive) excluding bank holidays.
2. Reservation and Booking
2.1 A binding contract between the Guest and the Company is created, subject to these Booking Conditions, by issuance of a Booking Confirmation by the Company following receipt of an accepted Booking Form from the Guest.
2.2 A reservation is not confirmed (and no Contract is formed) until a Booking Confirmation is issued.
2.3 Credit card details are required for all apartments to confirm a reservation and as a deposit against telephone, cable upgrades, laundry and other miscellaneous charges incurred during the Guest’s stay. For a stay longer than twenty-one (21) days, a week’s security deposit is also required.
3. Types of Accommodation
3.1 The Company shall provide an Apartment of the type specified in the Booking Form. Neither the Company nor its employees or agents is able to accept bookings for a specific building or a specific flat in a building. The Company shall endeavour to provide any specific accommodation requested in writing by the Guest but it cannot guarantee such accommodation will be available for the dates requested.
3.2 The Company reserves the right to vary the accommodation specified in a Booking Confirmation provided that the alternative accommodation is in the Company’s reasonable opinion of an equivalent standard to that reserved. The alternative accommodation may be in a different but similar location.
4. Charges and Additional Charges
4.1 The Company shall charge and the Guest shall pay the amounts confirmed in the Booking Confirmation, which shall be calculated in accordance with the Price List.
4.2 In the following circumstances, the Company may levy and the Guest shall pay additional charges:
4.2.1 Where a sofa bed or fold out bed is required a linen charge will apply, as specified in the Price List. Please advise when making the booking as supply is limited.
4.2.2 Cots and high chairs can be provided at no additional charge. However, please advise when making the booking as supply is limited.
4.2.3 A basic broadband internet service is provided free of charge. However, the company will not be responsible for any unavailability, failure or breakdown of this service. Downloads in excess of 40GB per calendar month will be charged at the prevailing rate; as specified in the Price List or see your apartment folder for more details.
Airport transfers are available to and from all major airports. These will be subject to additional charges which must be paid in advance and in some circumstances may be payable direct to the transportation company. Please contact the Company’s office for details and prices.
4.2.4 In addition to many apartments having their own washer/dryers, a comprehensive personal laundry and dry cleaning service is available. Please contact the office for more details and pricing information or consult the information folder in the apartment.
4.2.5 Telephone services are currently provided by Chess Telecom and guests requiring the use of the telephone for international and mobile calls will be required to set up an account, using a valid credit card in order to use these services. The Company may change details of telephone services and its service provider from time to time. Please see the information folder in your apartment for the most up-to-date details and any conditions that may apply.
4.2.6 Should a Guest lock themselves out of their apartment a call out fee (out of hours) will be applied to their account as specified in the Price List. Where a guest has left the keys in the lock, locksmith charges will also be apply in addition to the charges stated in the Price List.
4.2.7 Guests are provided with two sets of keys at the beginning of their stay. If two sets are not returned the Company reserves the right to charge a fee for each missing set as specified in the Price List.
4.2.8 For each additional maid and linen service requested, a charge as set out in the Price List will be made. Should an additional towel or linen change be requested a charge in accordance with the Price List will apply. Guest should be aware that charges will be made for any towels or linens found to be damaged or missing at the end of their stay.
4.2.9 An Umbrella is provided in each apartment for a guest’s use whilst staying at The Apartments. Guests should note if the umbrella is not located in the apartment at the end of their stay a charge will be made in accordance with the Price List.
4.3 All charges (including additional charges) are subject to payment of any applicable VAT in addition, which shall be charged at the prevailing rate (currently 20%).
5. Payment
5.1 The Guest must pay Full Payment no later than the date of arrival before occupying the Apartment.
Failure to pay the Full Payment by this date will constitute cancellation of the booking by the Guest and the cancellation charges set out in Clause 6 will apply.
5.2 The Company reserves the right to charge on the Guest’s credit card for any loss sustained by the Company due to the Guest’s acts, omissions, negligence, damage caused, laundry, telephone bills, satellite charges or other expenses incurred by the Guest and not paid for prior to, on, or after the date of departure.
5.3 Payment must be made in sterling and payment by credit card attracts a surcharge (Visa or MasterCard: 3% surcharge, Amex: 4% surcharge).
5.4 Prices are subject to change without prior notice, though we will not change prices for the Apartment once a Booking Confirmation has been issued.
5.5 Where no alternative payment method has been expressly requested by the Guest and Agreed by the Company, the Company will charge the credit card supplied on the Booking Form for the Full Payment within the 21-day period prior to the Guest’s anticipated arrival. The Company will not be obliged to refund these charges should an alternative payment be requested upon arrival.
6. Cancellation or Alterations by the Guest:
6.1 Any cancellation by the Guest, for whatever reason, must be made in writing, fax, or email to the Company at the address stated at the bottom of the Booking Form.
6.2 The following cancellation charges apply where the Guest cancels for any reason:
6.2.1 If cancellation takes place more than 21 days before the date of arrival, no Cancellation Charge will be levied;
6.2.2 If cancellation takes place within the 21-day period prior to the Guest’s anticipated arrival, a Cancellation Charge will be charged and taken from the Guest’s credit card account and/or deducted from any deposit. Please refer to Clause 1.1.4 above for details of how the Cancellation Charge will be calculated.
6.3 The Company uses reasonable efforts to try to accommodate changes to the booking at the Guest’s request where possible. If this change is agreed before the Guest’s arrival, a revised Booking Confirmation will be issued. However, the Company does not guarantee that it will be able to accommodate changes once a Booking Confirmation has been issued.
7. Extending Stays
7.1 The Guest should note when reserving the Apartment for a specific period that it may not automatically be available for a further period, as it may be pre-booked for another guest. If an extension is required, the Guest should contact the Company as early as possible and the Company will use reasonable endeavours to secure an extension or to find another Apartment for the Guest to move to at the end of his original stay, but this will not be guaranteed.

The Apartments Marylebone at Crawford Street

17 Crawford Street, London W1

George Street (Stop J) - 6 mins (0.36 miles)

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Apartment Facilities

  • Fully equipped kitchen
  • Television with Freeview
  • DVD Player
  • Ipod docking station
  • Guest Room Safe
  • Hairdryer
  • Iron and Board

General Facilities

  • Weekly Housekeeping

Chargeable Facilities

  • Sofa Bed or Fold out bed
  • Laundry & Dry Cleaning service

More Information

  • Ideal for business, leisure & medical stays
  • Excellent customer services

Following an extensive refurbishment, The Apartments Marylebone at Crawford Street reopened in February 2015. For business or leisure guests looking for stunning one bedroom serviced apartments in Marylebone, this central London accommodation is perfect. A 7 minute walk from Baker Street Station (served by five different lines and in Travelcard Zone 1) there are many superb travel links right on the doorstep. Marylebone station, mainline and tube, is a 6 minute stroll away, so all that London, as well as further afield, has to offer is handy and easily accessible.

Located in the heart of the West End’s Marylebone Village, the serviced apartments are close to Oxford Street, Bond Street and Marylebone High Street, so ideal for short stay holiday lets in the capital. For corporate accommodation and long stays, the accommodation is ideally situated also. And for medical stays, the world renowned Harley Street can be reached in 6 minutes in a cab or around 15 minutes on foot.

The one bedroom apartments at The Apartments Marylebone at Crawford Street are equipped with a wide range of super amenities and facilities. From the fully equipped and fitted kitchen, ideal for self catering, to the contemporary and incredibly useful two bathrooms. Complimentary WiFi, flat screen TV, iPod dock and DVD player are all included as standard.

Additionally, all home comforts have been considered, from hairdryer to washer/dryer, room safe and local information and welcome pack. A weekly maid and linen service is also included within the price of a stay at these wonderful Marylebone apartments. Please note, there is unfortunately no lift at this property access to the apartments are via the stairs only.


George Street (Stop J) - 6 mins (0.36 miles)

King Edward VII Hospital - (0.4 miles)


  • Low-Season Rates
  • High-Season Rates

Low-Season Rates

Applicable Dates:

  • StartJanuary 9
  • EndApril 30
  • StartOctober 31
  • EndDecember 18
Apartment Size Description Persons (Max) Per Night Per Week Per Month
1 Bedroom

Standard One Bedroom
Sofa bed in Lounge
Shower Room

3 On Request £1,095 On Request
1 Bedroom

Sofa bed in Lounge
Shower Room

3 On Request £1,195 On Request

High-Season Rates

Applicable Dates:

  • StartDecember 19
  • EndJanuary 8
Apartment Size Description Persons (Max) Per Night Per Week Per Month
1 Bedroom

Sofa bed in lounge
Shower room

3 On Request £1,195 On Request
1 Bedroom

Sofa bed in Lounge
Shower Room

3 On Request £1,295 On Request

Exclusive of VAT

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