Polly Fletcher & Robert Arnold

Robert & Polly
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Terms and conditions

Go Native Terms and Conditions
Version 04/2014
1. Introduction
1.1. About these Terms and Conditions
1.1.1. We want your stay with us to be enjoyable and hassle-free; after all this is your home, pretend we’re not
even here. We’re not a big fan of rules here at Go Native but in order to make sure everyone gets the
same great experience, gets along well with their neighbours and looks after our property, we needed to
put a few in place. We think we’re pretty fair and we trust our Guests to work with the Terms and
Conditions throughout their stay.
1.2. Using your information
1.2.1. The personal details you provide to Go Native are for the purpose of processing your booking for
accommodation. From time to time, we may share your details with third parties; if you would prefer we
didn’t do this, please let us know.
1.2.2. We work within the guidelines and requirements of the Data Protection Act.
1.2.3. We take care to ensure that we keep accurate records of our guests. In the unlikely event that you find
any incorrect information about you on any of the documentation we send, please contact a member of
the Go Native team as soon as possible, so we can correct our records. If we don’t hear from you within
48 hours of any document being sent to you, we’ll assume we got it right.
2. Booking your Accommodation
2.1. You’ve booked an apartment through Go Native, which may mean an apartment that we own, an apartment
that is managed by us on behalf of someone else, or a third party apartment provider.
2.2. Where a booking has been made online or over the phone to a member of our team, it is made in
accordance with these Terms and Conditions with any specific amendments advised to you during the
booking process.
2.3. We’ll do our best to match you with the style and size of apartment that you requested and we’ll confirm
the exact apartment number to you upon your arrival. In some cases you may have viewed and
requested a specific apartment, whilst we will do our best to meet your requirements we reserve the right
to reallocate you.
2.4. When you make a booking with us, it’s your responsibility to inform us of the names of the relevant guests
and whether they are adults or children. It’s important we know who’s living with us at all times.
2.5. If you or any other occupant of the apartment has special needs or a disability assistance dog, please let
us know at the time of booking.
2.6. For stays of 90 days or more, at the point of booking and prior to checking-in to the apartment you will
need to inform us of the name and contact details of any previous Landlord of the Occupants. We will
request a reference from their previous Landlord and your booking will be conditional on this reference
confirming that the occupation of the previous Landlord’s property occurred without breaches of the terms
of any agreement between you and that the property was left in a satisfactory condition.
2.7. We will request a copy of valid photographic identification upon arrival. The ID must belong to the named
person on the booking and be a match to the name of the cardholder who paid for th booking. In the
event ID is not provided or there is not a match to the name on the booking and the name of the
cardholder, we reserve the right to refuse the booking.
3. Paying for your Accommodation
Full pre-payment is required prior to arrival date. Secure credit card payment link and/or pro-forma
invoice will be sent at time of booking. Full payment and related remittance advice will need to be
received within 3 working days from booking date in order to reconfirm the reservation
3.1. All payments will be quoted and processed in GB Pounds Sterling. Any price quoted by us in a currency
other than GB Pounds Sterling is an estimate based on a conversion of the price in GB Pounds Sterling
to the other currency. The exact price you pay will then depend on the exchange rate applied by your
bank or card issuer and is not the responsibility of Go Native.
3.2. In the event you are entitled to a refund it will be applied in GB Pounds Sterling. Go Native accepts no
liability for any fluctuations in exchange rates that may occur between the original payment date and the
refund date.
4. Card Handling
4.1. The valid payment card used to pay for fees must belong to the main Occupant. This occupant must
reside in the apartment for the entire occupancy period. If you’re new to Go Native we may ask you to
provide proof of ownership of any valid payment card you use to make payment to us. If you’re not able to
provide proof of ownership to us, we reserve the right to refuse the booking.
4.2. The card used to make the booking must be presented at the time of arrival. Where the name on the card
does not match the name on the card used to pay for the booking; we reserve the right to refuse the
4.3. Payments made by debit card won’t incur a transaction fee. If you wish to pay by credit card, we’ll charge
you a transaction fee of 2.0% of the total value of each payment made to us. For American Express cards
the transaction fee is 2.95%.
4.4. We may pass your valid payment card details to a third party to process any payments.
5. Third Party Apartments
5.1. Your apartment is either owned, operated or managed by Go Native, or belongs to a third party apartment
provider, with us acting as an agent. The status of each apartment will be made clear on your booking
confirmation and in the Licensor details on the Accommodation Agreement.
5.2. The apartment you have been allocated to may be operated by a trusted third party supplier to Go Native.
5.3. Go Native acts as an agent on behalf of its third party apartment providers in relation to the
accommodation owned or controlled by those third party apartment providers. Reasonable care has been
taken that the content of the Go Native website (and/or other means of promotion or advertising) is
correct but it is subject to amendment at any time without notice. All content on the Go Native website
(and/or other means of promotion or advertising) is published in good faith but you acknowledge that we
cannot check the accuracy of all information provided by its third party apartment providers. If any specific
item advertised in relation to an apartment or building is important to you, you should contact a member
of our Guest Services team who will enquire with the provider on your behalf.
5.4. You and any occupants or visitors you permit to enter the apartment or building must comply with any
rules and regulations set by the third party apartment provider in relation to their apartments. Full details
of third party apartment provider restrictions are available on request.
5.5. These terms and conditions apply to all apartments we market. Some apartments owned or operated by
third party providers may have additional terms and conditions which will apply in addition to these terms
and conditions. In the case of a conflict between these terms and conditions and any additional terms and
conditions these terms and conditions will override except in the case of a cancellation policy. In the case
of cancellation or amendment of your booking, the specific policy that applies to your booking will be
advised to you during the booking process and in the absence of any specific statement the applicable
policy is documented in the Cancellation and Amendment Policy.
6. Contract
6.1. Your booking constitutes an offer to us to enter into a contract to hold space for your use within a building
we operate, or a building we manage on behalf of someone else or a building that belongs to a third party
apartment provider. The contract is formed on the terms and conditions set out in this document, the
Cancellation and Amendment Policy, when we email you at the address you provided to us during the
booking process to confirm your booking, whether or not you receive that email.
6.2. Once we have confirmed your first payment, you confirm that you accept and will comply with these Go
Native Terms and Conditions.
7. Security Deposit
7.1. For bookings of greater than 28 nights in length, we may ask you to pay a Security Deposit. The Security
Deposit will be the equivalent of 28 nights at the occupation rate for the apartment type. We will keep hold
of the Security Deposit while you stay with us and we’ll return it within 7 days of your departing, minus
any deductions for damages, cleaning, replacement goods, unpaid accommodation or service fees.
7.2. We reserve the right to request a security deposit without prior warning, upon point of check in. Failure to
pay the requested security deposit will result in your booking being cancelled.
7.3. This Accommodation Agreement does not create a tenancy and therefore Go Native will not register your
Security Deposit in an approved Tenancy Deposit Protection Scheme.
8. VAT
8.1. VAT may be applied to the cost of your booking or it may be included in the rate. This will be made clear
to you at the point of booking. VAT will be applied at the prevailing rate in force at the time of invoicing, in
accordance with HMRC guidelines.
Cancellation & Amendment Policy
9. Cancellation
9.1. Cancellation terms vary depending upon whether you have booked an apartment in a property owned by
Go Native, an apartment managed by Go Native on behalf of someone else, or an apartment from a third
party apartment provider.
Cancellation terms apply independently to any booking made with us via our own website, reservations
centre or any partner sales channel. The specific cancellation terms are advised to you during the
booking process and confirmed to you in the Booking Confirmation. These terms may, for specific types
of booking, prohibit cancellation altogether. Where no specific cancellation policy is advised to you during
the booking process the Standard Cancellation policy stated below shall apply.
9.2. Once a booking has been confirmed by us, it may only be cancelled in line with the cancellation terms
applicable at the time of booking. Where no cancellation terms were offered the terms below become
binding. Any request to cancel your booking should be made to Go Native Ltd, United House, 9
Pembridge Road, London, W11 3JY or by email to enquiries@gonative.com.
Standard Cancellation Policy
9.3. Where your booking has been made with our Standard Cancellation terms, please review the
Cancellation Terms below. Your opportunity to cancel your booking without penalty is determined by the
length of your stay. In order to cancel a booking without penalty you must write or e-mail us at the
address above, within the timeframes listed below:
Length of Booking You must write to us and provide notice of your cancellation
1 – 6 nights No less than 72 hours before midday on the day your booking commences.
7 – 27 nights No less than 7 days before midday on the day your booking commences.
28 nights or greater No less than 14 days prior to midday on the day your booking commences.
9.4. If you fail to provide us with adequate notice, charges will be levied on your account to represent the loss
of our ability to licence the space reserved for you, to an alternative occupant. The charges levied are
based upon the length of your original booking.
Length of Booking Penalty if inadequate notice is provided
1 – 6 nights A fee equivalent to the full accommodation fee for your occupancy period, plus the
administration fee
7 – 27 nights A fee equivalent to the accommodation fee for an occupation period of 7 nights at
the occupation rate you have been charged, plus the administration fee.
28 nights or greater A fee equivalent to the accommodation fee for an occupation period of 14 nights at
the occupation rate you have been charged.
9.5. If you haven’t checked-in by midnight on the Commencement Date and you’ve not informed us that you
intend to arrive at a later date, we will assume you have cancelled the booking and will apply our
cancellation as outlined above.
9.6. We fully reserve the right to cancel, at our sole discretion, any booking agreement made with us at any
time up to the point of Check-In. Once you have moved in to the property, if you breach any part of this
agreement we will terminate your booking with immediate effect.
10. Amendments to your booking
10.1. Our amendment policy is set out below; however, where we act as an agent to a third party supplier the
amendment policy of that supplier may differ from our own policy and shall apply to the booking. The
amendment policy of any third party will be confirmed to you in writing at the time we confirm a booking.
10.2. If you wish to extend your booking, we will need some notice from you, preferably by email. We will try to
extend your booking in the same apartment where possible but we cannot guarantee this. If you don’t
provide us with adequate notice, this increases the likelihood of us needing to accommodate you in
another apartment or building, or not being able to accommodate you at all.
10.3. If we’re able to extend your booking, we will take all additional payments from the registered payment
card on your account or we will amend your Recurring Card Payment accordingly, to cover additional
Accommodation Fees and Service Fees.
10.4. If you wish to check-out prior to your booked departure date than you will remain liable for the full fees for
the booked occupancy period at the occupation rate. In certain circumstances we will allow a booking to
be amended to an earlier departure date. If your amendment to an earlier departure date reduces the
length of the occupancy period such that it falls within a higher occupation rate then no amendment to the
departure date will be permitted unless you agree to pay for the amended occupancy period at the higher
occupation rate.
10.5. If your booking is less than 7 nights in length, we will not be able to make any changes to the departure
date or the length of the booking. If your booking is greater than 7 nights in length, we will require you to
provide us with notice, specified in the table below.
Occupancy Period You must write to us and provide notice of your cancellation…
1 – 6 nights n/a
7 – 14 nights No less than 7 days prior to new departure date
15 nights or greater No less than 14 days prior to new departure date.
10.6. Any amendment to your booking to an earlier departure date will incur the administration fee.
10.7. If you check-out prior to the booked departure date or amend your booking to an earlier departure date,
then we will attempt to re-let the apartment. We won’t be required to refund you any money if we are able
to let the apartment to an alternative occupant.
Apartment Terms of Use
This is the bit where we talk about what we expect of any Go Native guest and what you can expect from us.
Your Obligations:
10.8. Licence
10.8.1. This licence permits you or any occupant named by you to us at the time of booking to stay at a specific
type of apartment within a building operated by Go Native and permits you and those occupants access
to that apartment through common areas of the building for the occupancy period that you have booked
and for any extension we agree. This permission is conditional on prompt payment of a fee and subject to
appropriate behaviour on your part.
10.8.2. We hope we will not need to, but we can withdraw that permission at very limited notice if we need to.
This licence does not grant you or any other party a right to stay in a specific apartment or create any
form of legal interest in the apartment, building, or other property. Nothing in this document or any other
agreements creates a tenancy in respect of any property.
10.8.3. All the obligations under this licence are those of you and of any occupant or other person you allow to
enter the building or apartment, whether or not you have notified us of that person’s attendance. You take
full responsibility for the behaviour of any person that you, or an occupant that you have approved, allows
to enter the building or apartment.
10.9. Fees
10.9.1. You agree to pay the fees specified in the booking agreement you have entered into for the occupation of
the apartment and use of the building services and the fees for any additional services promptly in
advance. Where a monthly payment schedule has been agreed, you agree to ensure adequate funds are
available on the card you have provided for the Recurring Card Payment.
10.9.2. Your fees are inclusive of all charges in respect of the following utilities: Gas, Electricity, Water, TV
Licence, Council Tax and Insurance for any items supplied by us. Please note that our insurance does
not cover your possessions or those of any occupant.
10.9.3. You and the other members of your party are responsible for payment of any charges made for use of
any other facilities not listed above such as, but not limited to, Cleaning, Ironing, Dry Cleaning, Full
Housekeeping, Upgraded Broadband, Gym Membership, Parking Facilities, Storage Facilities, Satellite
TV, Kitchen Packs and any other fees levied by Go Native for the use of amenities.
10.10. Use
10.10.1. You agree to use the apartment and building for residential purposes only and in particular you agree not
• Operate any form of business from the apartment;
• Use the apartment or building for any illegal or immoral purpose;
• Consume or keep illegal drugs at the apartment or building;
• Smoke in the apartment or building;
• Carry out any action that would cause damage or deterioration of the apartment or building;
• Bring any animals into the building or apartment save for disabled assistance dogs;
• Obstruct any corridor or emergency exit in the apartment or building;
• Damage, misuse, inhibit or render inoperative any safety equipment, fire safety equipment, or alarm
10.10.2. You agree to use the apartment and the building in a reasonable and responsible manner at all times.
10.10.3. You agree not to display any items in the windows, or hang items out of the windows, such as signs,
laundry, flags, posters etc.
10.10.4. You agree to store bicycles in the storage areas provided and not to bring bicycles into the building or
apartment at any time. If a bicycle is found to be stored within the apartment, we reserve the right to
remove it and place it into the storage area.
10.10.5. You agree to adhere to the Fire Safety Notices provided in every apartment, not to tamper with any fire
safety equipment provided, never to cover heat or smoke detectors and not to cause false activation of
the fire alarm systems.
10.10.6. Any damage caused to fire safety equipment is a criminal offence and Go Native will report any
occurrence to the authorities and press charges. We will also seek damages for the cost to repair any
10.10.7. Go Native will levy a charge to you in the event that you cause repeat or persistent false activation of the
fire alarm system.
10.11. Condition upon your Arrival
10.11.1. Go Native have agreed to provide the apartment and its fixtures and fittings to you clean and in good
repair and condition. For bookings of greater than 28 days an inventory and condition report is carried out
at the beginning and end of every booking. We advise that you check this upon arrival and inform us if
you identify any issues with cleanliness or lack of repair. If you do not report any issues within 48 hours of
Check-In then you agree that the apartment is provided in that condition.
10.12. Fixtures & Fittings
10.12.1. You agree to operate any appliance, fixtures and fittings provided by us in accordance with the provided
instructions. If upon your arrival we have not provided you with instructions you must ask for these prior to
operating the appliance. Failure to operate the appliances as per the instructions may result in damage to
the appliance, which we will hold you responsible for. You agree to look after them and return them back
to us, at the end of the booking, in good condition.
10.12.2. Guests are not permitted to fix anything to the walls of the apartment. If you wish to fix anything to the
walls of the apartment, please speak to the Guest Services team who will provide a member of our
maintenance team to help you.
10.13. Reporting Repairs
10.13.1. You agree to promptly report any items within the apartment or building that require repair, to us. You also
agree to take action as soon as you become aware of a problem to minimise its effects and prevent it
becoming worse. In the event that an unreported issue worsens and causes damage, you agree to
compensate us for any losses we may suffer.
10.13.2. You are not permitted to make any repairs or instruct another party to make any repairs to the apartment.
If you make a repair or instruct another party to make a repair on your behalf Then you will be liable for
any defects in materials or workmanship which reduces the apartment below the standard it was in at the
start of the booking. You will also be liable for any costs or expenses we incur in checking the quality and
suitability of any repair you have made. If we are made aware at any time that repairs or alterations have
been made to the apartment we will terminate this agreement with immediate effect.
10.13.3. If once you have vacated the apartment, we identify a required repair that you have not reported to us, we
will assume this to be damage due to negligence or carelessness and charge you accordingly.
10.14. Ventilation
10.14.1. You will keep the apartment properly ventilated to ensure that there is no build-up of damp or moisture or
of cooking smells, smoke or grease.
10.15. Refuse
10.15.1. You will dispose of all rubbish and waste promptly using the facilities provided. You will not dispose of
waste or rubbish in any system not designed for this. In particular you will take care to avoid blocking of or
damage to drains or sanitary appliances by seeking to dispose of inappropriate items or abrasive,
corrosive or hazardous substances. Appropriate refuse disposal areas are provided in all properties, the
Welcome Guide in your apartment will detail the location of these.
10.16. Cooking
10.16.1. You will use the cooking facilities provided with reasonable care and according to the manufacturer’s
instructions so as not to cause damage to the apartment, building or any fixtures and fitting and so as not
to cause fire or smoke alarms to be activated.
10.16.2. Deep fat fryers are strictly prohibited
10.16.3. All cooking must be carried out with proper ventilation using the provided equipment so as not to cause
odours to remain in the apartment. Where odours from cooking remain after your departure, we may
charge you for professional services to help remove them.
10.17. Cleaning
10.17.1. You will keep the apartment clean and tidy and will bear primary responsibility for its condition on your
departure, even if you have asked us to supply you with a separate cleaning service.
10.17.2. If there has been a breach of the licence agreement by keeping animals within the apartment or smoking
then specialist cleaning will be required and any costs incurred will be levied against your account.
10.18. Condition upon your departure
10.18.1. At the end of your booking or upon your departure date if you choose to leave earlier, you agree to
removing all occupants or other persons, all possessions and rubbish from the apartment and building
and leaving the apartment and its fixtures and fittings in the same good clean condition it was provided to
you at Check-In. We recognise that over time the condition of some areas may deteriorate due to wear
and tear; we will be fair about this.
10.18.2. If upon your departure, we identify any Go Native property is missing we will seek damages from you to
cover the cost of replacing such items. We will also inform the Police and press charges.
10.18.3. If you or any other occupant leave any property behind which is bulky or not easily portable then you shall
be liable for an on-going licence fee until such time as we can remove the property and you shall also be
liable for any costs we might incur in removing or storing this property.
10.18.4. If you leave any other item behind that Go Native deem as high value, such as jewellery or electronic
goods, we shall attempt to make contact with you to arrange collection. You shall be liable for any storage
costs we might incur in storing it for you and you agree that if any item is not claimed within 7 days of your
departure or you are not contactable during this time then it shall be deemed abandoned and we can sell
or dispose of it at our sole discretion with us retaining any proceeds of any sale to offset our storage and
administrative costs. Please contact Guest Services on 020 7313 2383 for enquiries relating to any item
which has been lost or you may have left behind.
10.18.5. Food items or perishable goods will be disposed of immediately upon Go Native becoming aware, Go
Native will not store or save any such items for guests under any circumstances.
10.18.6. We will notify you within 1 week of your departure of any damage and additional cleaning required and
the charges for repairs, replacement and work required. We will reference the inventory and condition
report that was undertaken prior to your arrival. Where possible, photographic evidence will also be
supplied. If an apartment is vacated in such a condition that repairs and cleaning will make the apartment
uninhabitable for more than 48 hours, an extra charge equivalent to 48 hours occupation will be made.
10.19. Compensation
10.19.1. You agree to compensate us for any cleaning or decoration of the apartment or building required, any
losses we might suffer, or any fees or charges we have to pay, including compensation to other persons
staying in the same building, caused by failure to fulfil any of your obligations in this agreement.
10.20. Noise & Nuisance
10.20.1. You agree not to cause excessive noise in the apartment above and beyond that which might reasonably
be expected due to its anticipated use as a residential premises. You agree to use the apartment in a
manner which does not cause a nuisance to other persons residing in other apartments in the same
building or in nearby buildings and not to obstruct, harass, cause a nuisance to, or inconvenience any
person residing, working for or on behalf of Go Native, or carrying out their lawful business in the building
or immediate area.
10.20.2. We operate a zero tolerance policy to any amplified noise after 11pm. We will terminate this agreement
with immediate effect if any occupant or invited visitor is found to be causing excessive noise.
10.20.3. We operate a strict policy against parties or gatherings in our buildings and apartments. Any substantial
complaint or a party will result in any visitors involved in the party being asked to leave and will lead to
termination of this licence with immediate effect.
10.21. Visitors & Overnight Guests
10.21.1. Go Native operates a strict security policy to ensure the health, safety and welfare of all our occupants and
staff. During all times the safety and behaviour of any visitor or overnight guest remains the responsibility
of the occupant. For the avoidance of doubt any breach of the terms of this licence by a visitor will be the
responsibility of the occupant who allowed the visitor into the building or apartment and the occupant will
be treated as being in breach of this licence. We reserve the right to ask non-resident guests to leave at
any time.
10.21.2. Overnight guests are allowed, but the total number of guests in the apartment at any time cannot exceed
the maximum number of guests allowed to stay in the apartment. The maximum occupancy of an
apartment is communicated at the time of booking. This is to ensure we adhere to fire regulations and
Health & Safety legislation.
10.22. Occupants
10.22.1. You agree not to change the number or identity of occupants without first notifying us.
10.23. Security
10.23.1. You will take care to ensure the security of the apartment and building by;
• Taking care of access keys, tokens or codes and not giving them to persons who are not agreed with
us to be occupants;
• Ensuring your apartment door is locked every time you leave the apartment;
• Not propping or holding open external doors, windows, and other forms of access to the building and
apartment when you are not supervising them.
10.24. Advertising
10.24.1. You agree not to display any form of sign or logo that is visible from the exterior of the apartment or
building and not to use the apartment or building, its address or location in any form of advertising or
promotional material.
10.25. Access
10.25.1. Throughout your stay, we or a contractor permitted by us may need to enter your apartment. We will aim to
provide you with at least 48 hours notice of our intention to access your apartment and where possible to
access your apartment during normal working hours, however this may not always be possible.
10.26. Staff
10.26.1. Our staff are here to help. We will not tolerate any harassment, abuse, or violence toward any member of
our staff, our third party apartment providers and their staff, or any of our suppliers or contractors..
Anyone found to be threatening or harassing a member of our staff will have their licence terminated and
we will report the matter to the Police.
Our Obligations:
10.27. Provision of Apartment
10.27.1. We and any third party apartment provider agree to provide you with accommodation of at least the
standard and size you have booked or, if this is not available, such accommodation of a higher quality
and larger size as we shall decide in our sole discretion, at the location you have specified or another
location with similar amenities within 3 miles of your booked location. We do not agree to provide you with
a specific apartment within the location. If we have to downsize your apartment we will reimburse you any
difference in the fees.
10.28. Provision of cooking and washing facilities
10.28.1. We agree to provide you with functioning cooking and washing facilities within your apartment.
10.29. Cleanliness and Condition
10.29.1. We will ensure that your apartment is cleaned to a high standard and that the apartment and all fixtures
and fittings are in good repair before allocating it to you.
10.29.2. We will conduct regular visits to the apartments to check the condition of the apartment, no less than every
quarter. We will provide written or verbal notice of our intention to visit your apartment 48 hours prior to
the visit taking place.
10.30. Repairs
10.30.1. We will keep in good repair and proper working order:
• the fabric and structure of the apartment and the building it is within;
• the utilities and conduits for the provision of water, gas, sanitation, drainage and electricity;
• any appliances, furniture, fixtures or fittings we have supplied
10.30.2. We are not liable for any repair until it has been notified to us. We are entitled to a reasonable time to
make any repair that is required having regard to its seriousness., your circumstances, the time of day,
any public holidays, and the availability of necessary parts. Where we cannot make a repair in a
reasonable time we are entitled to require you to move to an alternative accommodation.
10.30.3. We will not be obliged to repair or replace anything that has been damaged or destroyed due to your
negligence, carelessness, or misuse or that of any occupant or guest or visitor you or an occupant have
invited into the building or apartment. If we do repair or replace any such items we will charge you the full
11. Miscellaneous
11.1. Termination
11.1.1. We may terminate this licence at any time where you are in breach of any part of this licence or any other
agreement made with Go Native or a supplier of services provided in relation to your occupation of the
apartment. You may terminate this licence only in accordance with the terms of the early departure and
cancellation provisions in the Accommodation Agreement with us.
11.2. Collateral Agreements
11.2.1. This licence is granted subject to the booking, cancellation, and extension provisions contained in the
Accommodation Agreement you have entered into with us.
11.3. Notice
11.3.1. Any notices required under this agreement will be sufficiently served if emailed by us to you at the email
address provided on booking or by you to us if sent to Go Native, United House, 9 Pembridge Road,
London, W11 3JY or enquiries@gonative.com.
11.4. Definitions and Interpretations
11.4.1. This licence shall be subject to the definitions and interpretations contained within this document.
11.5. Feedback and Complaints
11.5.1. We aim to deliver the best possible service, in the unlikely event we fall short of your expectations we
want to hear from you. You can contact us via the Guest Services teams in your building, by calling Guest
Services on 020 7313 2383 or in writing to Go Native, United House, 9 Pembridge Road, London, W11
3JY. We aim to acknowledge any complaint within five working days.
12. Definitions
To make sure these Terms and Conditions are crystal clear, here’s a list of the wording we use and what we mean:
“Go Native Apartments”,
“we”, “us” or “our”
means Go Native Limited, a company registered in England and Wales with the
registered number 30479011 whose registered address is United House, 9
Pembridge Road, London, W11 3JY (including , where appropriate, our employees,
third party apartment providers, suppliers and agents, and insurers) and any
properties that Go Native may own or operate on behalf of someone else.
“You” means the party making a booking for an apartment with Go Native.
“Additional Services” means services provided by Go Native or third party companies approved by Go
Native which are ancillary to the provision of residential accommodation.
“Administration Charge” means the charge of £25 + VAT which will be made by Go Native for our time in the
processing of cancellations or amendments to a booking.
“Apartment” means a self-contained unit of accommodation within in a specific building which you
have booked and the Occupant is permitted by Go Native to occupy in accordance
with an agreement to which these terms and conditions relate. At no time does Go
Native offer a Booking for a specific apartment and the actual apartment provided will
not be finally allocated until Check-In. Go Native may ask you to move from one
Apartment to another at any time.
“Apartment type” means the size and quality of accommodation unit in a specified building which you
have booked and the Occupant is permitted by Go Native to occupy in accordance
with an agreement to which these terms and conditions relate.
means an alternative Apartment that we offer you in the event that we are unable to
allocate you the size or quality of Apartment you have booked with us at Check-In or
where we require you to move from your Apartment. Wherever possible this will be of
similar or better size and quality in the same Building or another Building within 3
“Building” means the structure which the Apartment forms part of along with any Common
Areas and approaches, parking area, or grounds dedicated to the use of the Building;
“Booking” means the arrangement made by you with Go Native to occupy a specified
Apartment Type in a specified Building for an Occupancy Period from a
Commencement Date.
“Check-In” means the point in time on or after the Commencement Date at which you or a
designated Occupant first arrives at the Building in order to take up occupation of an
Apartment. At the time of Check-In you enter into a licence agreement with Go
Native for the use of the accommodation.
“Check-Out” means the point in time at which you and any persons allowed into the Apartment or
Building by you or your Occupants vacate the Apartment. This includes vacation at
the end of the period of the licence we have granted to you, the termination of the
licence by us, or on the basis of an agreed early termination. On check-out your
liability for Occupation Fees will not necessarily end.
“Confirmation” means that Go Native has acknowledged and accepted your booking on a provisional
basis. It does not mean that Go Native guarantees to provide you with
accommodation in your chosen Apartment Type and this is subject to availability at
the time of Check-In.
“Commencement Date” means the date upon which the Occupant is entitled to occupy the Apartment.
“Common Parts” means the entrance lobby, stairs, corridors, lounge, laundry, lifts, bicycle store and
any other common areas within the Building provided for the benefit of all occupants
of the Building;
“Contents” means some or all of the furnishings and effects to be found in the Apartment as
listed in the inventory to be provided to the Occupant on moving in to the Apartment.
“Departure Date” means the date upon which you have agreed that your Occupants will vacate the
Apartment and the Building having removed all their rubbish and possessions from
the Apartment and leaving it in good, clean condition. See comment on Check-Out
“Security Deposit” means monies held by Go Native as security for any failure by you or by any
Occupant to adhere to the terms of the booking agreement or licence agreement.
“Interest” means simple interest calculated on a daily basis at the Law Society Interest Rate on
any overdue payment. This interest will be calculated from the date that the payment
falls due until the date that cleared funds are credited to a bank account operated by
Go Native.
“Fixtures and Fittings” means the furnishings and other appliances provided by Go Native in the Apartment.
“Fee Period” means the period of one month beginning on the Commencement Date and on the
same day of each month thereafter or any shorter period that remains between the
start of a fee period and the Departure Date.
“Occupancy Period” means the period running from the Commencement Date to the Departure Date
during which the Occupant is permitted to occupy the Apartment.
“Occupant” means the person or persons who have been named to Go Native as occupying an
“Occupation Rate” means the rate you are charged for each night of occupation of the Apartment
booked. This rate is calculated based on the location of the Building you have
selected, the Apartment Type sought, the number of Occupants notified to us, and
the length of the Occupancy Period booked for.
“accommodation Fee” means the sums payable in respect of the occupation of the apartment.
“Recurring Card Payment” means the authorisation by you for Go Native to deduct occupation, service and
security deposit fees from a valid payment card.
“Service Fee” means the sums payable in respect of additional services whether ordered by you at
booking or by the Occupants during their occupation.
“Service Media” means central heating and hot water systems, electrical services for power and
lighting, drainage and water services and any data or phone services provided.
“Similar size and quality” means an Apartment which we place in the same pricing band as the Apartment you
have booked with us.
“Staff” Means any employee, agent, or contractor engaged by Go Native in relation to its
“Valid Payment Card” means a credit or debit card held in the name of one of the Occupants, or a company
which employs one of them, provided by American Express, Visa, MasterCard, Visa
Delta and Maestro/Solo which has been registered with Go Native and validated by
“Website” means the internet booking service operated by Go Native for the purpose of selling
and managing bookings of its Apartments.

Native Bankside

Empire Warehouse, 1 Bear Gardens,

Southwark Station - 8 mins (0.4 miles)

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Apartment Facilities

  • Fully fitted and equipped kitchenette
  • Air-conditioning
  • Freeview TV
  • High Speed Wi Fi

General Facilities

  • 24/7 Reception
  • Pantry with Grab and Go breakfast
  • Communal Lounge
  • Fitness Room

360 Tour

More Information

  • Grab and go breakfast
  • Fitness Room

Native Bankside is located in what was once a Victorian tea warehouse moments from the River Thames in Southwark – south of the river. Native Bankside sits back from the Thames in a charming and picturesque cobbled street. Lovingly restored over a number of years Native have remained true to the history of this property embracing exposed brickwork, original arched windows and polished concrete.

Native Bankside is a new direction for Native – providing more than just an apartment more of a boutique hotel. There is a reception area with residence lounge, a pantry offering complimentary grab and go breakfast and for fitness fanatics there is an on-site gym. Free high speed Wi Fi throughout the property.

Choose between cosy crash pad, studio, standard one bedroom, premium one bedroom and two bedroom duplex apartments all with en-suite bathroom and fully fitted and equipped kitchenette perfect for relaxing after a long day sightseeing or in the office. This modern twist on the classic is fresh and new and ready for occupation.

Excellent choice of restaurants, cafes and pubs in the neighbourhood as well as easy access to both London Bridge and Southwark tube stations and Thameslink Blackfriars station which has to be the most scenic station in London with the most amazing views and trains to both Gatwick Airport and Luton Airport. The Thames Clipper Bankside Pier is on the doorstep only a pleasurable 15 minute boat trip to Canary Wharf.

This location is perfect for the lone executive working in the City and also a family wishing to have a little more space and independence than a hotel.


Southwark Station - 8 mins (0.4 miles)

St Thomas's Hospital - (1.3 miles)


Exclusive of VAT

Near This Location


COVID-19 Update

Whichever properties you are interested in, rest assured they all have their own individual COVID-19 policy to keep everyone safe & secure – which we send to you at the time of offer. We are also able to arrange socially distanced property viewings. Please contact us to discuss your requirements. Thank you for your patience and understanding during these unprecedented times.


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