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Terms and conditions


These terms and conditions apply to the contract between Flying Butler Apartments Limited trading as Flying Butler Apartments, which has its registered office at First Floor, Chiswick Gate, 598-608 Chiswick High Road, London, W4 5RT (hereinafter referred to as the “Operator”) and you/the Client/the agency (hereinafter referred to as the “Client”) for the hire of serviced apartment accommodation (hereinafter referred to as the “Apartment(s)”) to you or nominated occupiers of the Client (hereinafter referred to as “Guest(s)”).


    • The Operator shall provide and the Client shall hire the Apartment(s) for the Hire Period, at the Agreed Price and upon the terms of this Agreement as agreed on a booking by booking basis along with any additional Special Terms and conditions as confirmed at the time in writing by the Operator to the Client.
    • The Operator shall additionally provide (i) routine maintenance services as are required to keep the Apartment in good and working condition; (ii) weekly cleaning service and weekly supply of clean linen/towels, as specified in the Booking; and (iii) furniture and appliances as applicable to the Apartment
    • The Operator shall give the Client and/or its nominated Guest the right to use the Apartment for the Hire Period for the intended Guest(s) as confirmed by the Client at the time of booking. This right shall expire at the end of the Hire Period (subject to any earlier termination in accordance with this Agreement) or at the expiry of any period of extension of the Hire Period.
    • The Client acknowledges that bookings entered into as a result of this Agreement do not give rise to an assured shorthold tenancy or lease and is an excluded agreement within the meaning of s.3A(7)(a) of the Protection from Eviction Act 1977.
    • For all locations offered, the rate quoted includes Broadband Wi-Fi; all applicable utilities; weekly cleaning service; welcome pack of essential groceries and toiletries on arrival; guest Services available 24/7
    • The Operator offers a range of support services upon request which may incur additional charges to the Guest/Client.


  1. RATES
    • Rates for Apartments as offered by the Operator to the Client are supplied herein and on the basis of agreed levels of business (if any) as confirmed in the “Offered Rates” section of this agreement. All rates quoted are done so excluding VAT at the applicable rate.
    • Promotional rates may be offered by the Operator from time to time, which may incur Special Terms associated with them. Where Special Terms are offered alongside promotional rates, these will supersede applicable terms covered within this document.
    • The Apartment’s daily rental rate is determined by reference to the Agreed Price and the Booking Confirmation sent by the Operator.


    • The Client must provide the Operator with sufficient information to conclude a Booking.
    • The Operator reserves the right to reject any Booking.
    • Any special requests should be notified prior to booking. The Operator will use reasonable endeavours to accommodate any special requests and such requests may incur Additional Charges.
    • Bookings for groups or peak periods may be subject to additional terms and conditions and will be confirmed at the time of enquiry.
    • The Operator grants the Client a limited licence to enter, occupy and use the Apartment for the duration of the Hire Period, during which the Operator (where and to the extent permitted by law) retains the right to re-enter the Apartment in accordance with the terms of this Booking.
    • The Operator reserves the right to instigate amended terms for any booking, which shall supersede those referenced herein. Any such Special Terms will be confirmed in writing by the Operator to the Client.


    • The Operator accepts payment by credit and debt card through its embedded payment platform Stripe. When the Client makes payment for of the Agreed Price on the Operator’s website, the Client consents Stripe processing the payment as required and in accordance with this Agreement.
    • Where the Client concludes a Booking online, payment of the Agreed Price is to be made in full at the time the Booking is accepted by the Operator.
    • Where clause 4.2 does not apply, payment of the full Agreed Price is due no less than 14 days prior to the Arrival Date, unless otherwise agreed. Where no payment is received, the Operator reserves the right to cancel the booking without further notice to the Client. Re-booking after such cancellation/non-payment may result in the booking being subject to new terms and conditions.
    • Where agreed, bookings of 60 days or more may be invoiced in portions of 30 days or part thereof as applicable to the booking duration. In such cases the first 30 days will be invoiced at the point of booking and payment of this first period shall be due in accordance with clauses 4.2 or 4.3 above.
    • Where credit facilities have been agreed, payment of invoices shall be due within 30 days of date of invoice unless otherwise agreed.
    • Should the Client default on any payment agreed, the Operator may terminate this Agreement immediately upon notice to the Client.
    • Where the Client pays via international bank transfer, a surcharge will be added to the Agreed Price which the Client will be responsible for paying. The amount of the surcharge will be specified in the Booking. The Operator may also accept payments via bank transfer.
    • For bank transfer payments, the Client will cover any transfer charges levied by the sending or receiving bank to ensure the rent due is received by the Client in full. The Client reserves the right to charge and administration fee of £25+VAT to recoup any shortage of funds due to an under-transfer being made by the Client.
    • Unless otherwise agreed in writing, for every full or part day the Apartment has not been returned beyond the agreed date of return, the Operator may charge a full day’s hire at current hire rates for each part or full day the Apartment is not returned. Payment of any such charge shall be made upon demand and the Client authorises the Operator to take such further charges from any credit or debit card used to make the Booking or the Client will pay by another means.
    • The Client shall not have any right of set-off against, deduction, counterclaim or withholding of any amount payable by the Client under this Agreement.
    • The Client shall pay on demand interest charges (both before and after any judgment) on any sum payable by the Client to the Operator under this Agreement and not received by the due date at the annual rate of 5 per cent above the Bank of England base rate in force at the time calculated on a daily basis and compounded on a monthly basis from the due date for payment until payment is received by the Operator.


    • Standard Cancellation Policy (unless otherwise agreed) (the “Cancellation Period”):

Direct booking, with payment made on Flying Butler Apartment website booking engine:

– 72 hours prior to arrival

– 14 days’ notice once in house

For all other bookings:



    • Any reduction of Booking duration must be notified by the Client to the Operator by email.
    • Where the Client gives adequate notice (as per the Cancellation Period and amendment terms in clause 5) for an earlier departure than the one initially booked, no additional room nights will be charged. However, in such circumstances the Operator reserves the right to revise the room rate for the duration of the stay retrospectively and to reflect the shorter stay.
    • Where the Client gives less than the notice required, the Operator may charge a cancellation fee equivalent to the number of nights falling within the Cancellation Period. In such circumstances, the Operator still reserves the right to revise the room rate for the duration of the stay retrospectively and to reflect the shorter stay.


    • Guests may check-in from 4pm onwards on the first day of the Hire Period, unless otherwise agreed with the Operator.
    • Guests must check-out by 10am on the last day of the Hire Period. Failure to do so may result in Additional Charges.
    • Earlier check-in or later check-out is subject to availability and may incur Additional Charges.
    • The Operator will provide the Client and/or Guest with specific instructions relating to: (i) check-in prior to the commencement of the Hire Period; and (ii) check-out instructions (including key return) upon the Guest’s arrival at the Apartment or during their stay – as appropriate to the booking.
    • A Meet & Greet service can also be booked at the cost of £40+VAT. Where and when a self-check-in with codes isn’t possible, the Meet & Greet service will be offered at no additional cost.
    • It is the responsibility of the Client to provide the Operator with arrival details at least 7 working days ahead of the scheduled arrival date, in order to facilitate a Meet & Greet service (when booked). The Operator cannot be held responsible for any delays to the Guest gaining access to the reserved Apartment if arrival details have not been provided.
    • The Client is requested to ensure that its Guest inspects the Apartment immediately upon arrival, either with or without a representative of the Operator. Unless the Operator receives notification otherwise within 24 hours of arrival, the Operator will be entitled to assume that the Client and Guest have fully accepted that the condition of the Apartment is as expected and booked and suitable for the purpose of the intended booking and the Client and/or the Guest will waive any right to claim otherwise.
    • A registration form may be required to be completed by the Guest on arrival. This will be presented at the Meet & Greet service by the Operator where scheduled, or left in the apartment for completion by the Guest.


    • The Client shall throughout the Hire Period ensure that it and its Guests (as appropriate):
      • use the Apartment as private residential accommodation only;
      • ensure that the number of persons using the Apartment does not exceed the maximum number allowed as notified by the Operator upon Booking and based upon the number of bed places in the Apartment;
      • keep the Apartment at all times in good repair, condition and in a clean and tidy state;
      • not repair/attempt to repair/carry out work to the Apartment or allow a third party to do so unless instructed by the Operator in writing;
      • notify the Operator immediately upon causing or becoming aware of any damage to the Apartment or its contents;
      • not allow any pets or animals to enter the Apartment unless otherwise agreed in writing with the Operator;
      • not smoke in the Apartment and common areas;
      • not cause (or invite anyone into the Apartment who causes) a nuisance or disruption to occupiers of nearby premises;
      • not behave in an abusive or threatening manner toward our staff;
      • not remove any Furniture and Appliances or other items from the Apartment without prior consent of the Operator;
      • return the Apartment at the end of the Hire Period or upon the earlier termination of this Agreement in accordance with the terms herein and in good repair, condition and in a clean and tidy state; and
      • indemnify and keep the Operator indemnified on demand for all claims, liabilities, losses, costs and expenses (including legal fees) incurred or suffered by the Operator (except any incurred as a result of our default) in connection with this Agreement or in connection with any use or misuse of the Apartment, except for personal injury or death caused by our negligence
    • The Client and its Guests agree to give the Operator or authorised representatives’ permission at all reasonable times to enter the Apartment to inspect its condition.
    • If the Client defaults in any of the Client obligations under this Agreement, The Operator may terminate this Agreement immediately upon notice to the Client.
    • The Client agrees that in the case of death, disease or bodily injury to Guests or loss or damage to Guests’ property where it is possible the Operator may have any liability, it is a requirement of the Operator’s insurers that it has control over any negotiations which take place affecting such liability of the Operator.
    • The Client agrees that it has read and accepted the Operator’s House Rules and these Terms & Conditions and that it has passed/will pass such information on to its clients for bookings with the Operator. When the Client places a reservation enquiry or confirmed reservation with the Operator it is deemed to have accepted the corresponding Terms & Conditions as applicable to the booking.
    • In relation to any personal information provided or made available to the Client by the Operator, the Client shall process the information in accordance with clause 13 (Data Protection).
    • The Client will assist in the communication and arrangements for the Arrival of the Guest as detailed in clause 7.5 above.


    • Risk of damage to the Apartment and Furniture and Appliances will pass to the Guest on arrival and shall remain with the Guest until the Hire Period has expired or the Apartment is returned to the Operator in accordance with the terms of this Agreement. The Client and/or the Guest shall make good to the Operator all loss or damage whatsoever of or to the Apartment occurring during or arising from the Hire Period and all reasonable loss of rental resulting from such loss or damage. However the Client and/or Guest shall not be liable for loss or damage deemed to have been caused by fair wear and tear.
    • A security deposit to cover the Client/Guest obligations may be taken at or prior to arrival. This may be in the form of a payment or an authorisation to deduct payment from a debit/credit card. Any security deposit paid will be returned in full (or payment authorisation cancelled) upon the Apartment being returned to the Operator in accordance with the terms of this Agreement. Where the Client is liable for loss or damage the Operator may withhold some or all of the deposit to cover loss and damage and administration fees associated with repairing the Apartment (refer to Additional Charges for details of such administration fees).
    • The above clause may be superseded at the Operators’ discretion, when an indemnity term has been signed and agreed to by both the Operator and the Client.
    • The Operator will make regular checks of the Apartment and if any damage beyond wear and tear is observed, the Guest and/or Client may be held liable for the costs of repair/replacement.
    • Please also note we reserve the right to pre-authorise your card for a security deposit in case of any damage (maximum £500)












No party will be liable to the other for delay or non-performance of its obligations under this Agreement arising from any cause or causes beyond its reasonable control including, without limitation, any of the following: act of God, governmental act, war, fire, flood, explosion or civil commotion.

An omission by a party to exercise, or a delay in exercising, any right or remedy under this Agreement shall not constitute a waiver of the right or remedy or a waiver of any other rights or remedies which that party may otherwise have and no single or partial exercise of any right or remedy under this Agreement shall prevent any further exercise of the right or remedy or the exercise of any other right or remedy. Any waiver of a breach of any of the terms of this Agreement or of any default under this Agreement shall not be deemed a waiver of any subsequent breach or default and shall not affect the other terms of this Agreement.

Each party acknowledges that this Agreement constitutes the entire agreement and understanding between the parties with respect to the subject matter of this Agreement and supersedes all prior discussions, understandings and agreement between the parties and their agents except for such variations as shall be agreed in writing by the parties. Each party also agrees that in entering into this Agreement, it is not relying on any statements, warranties or representations given or made (whether negligently or innocently and whether express or implied), or any acts or omissions by or on the part of any other party in relation to the subject matter of this Agreement (except those expressly set out in this Agreement) and it undertakes not to enforce or pursue any rights or remedies with respect to such subject matter otherwise than under this Agreement and hereby waives and releases the other party in respect thereof absolutely.

This Agreement is personal to the parties.  The Operator may assign its right title benefit and interest in and to this Agreement without consent of the Client. The Client may not assign its right title benefit and interest in and to this Agreement to another party without agreement from the Operator.

A person who is not party to this Agreement (a “third party”) has no right under the Contracts (Rights of Third Parties) Act 1999 (“the Act”) to enforce any term of this Agreement, but this does not affect any right or remedy of a third party which exists or is available apart from the Act.

Any notice or demand to be given under this Agreement by either party to the other shall be in writing and shall be deemed to have been properly served if left at or sent by first class pre-paid post to or facsimile or email to [INSERT EMAIL ADDRESS] to the current number for that party’s address as mentioned in this Agreement or last known to the party sending the notice or demand and if so posted shall be deemed to have been received on the day following the date of posting and if sent by facsimile shall be deemed to have been received one hour after the time of transmission or, if transmitted out of normal business hours, one hour after the subsequent opening of business.



In this Agreement the following words and phrases shall have the following meanings unless the context otherwise requires:

“Agreement” means this agreement;

“Additional Charges” include, but are not restricted to, the additional charges which the Client and/or Guest as applicable are liable to pay for facilities and additional items;

“Agreed Price” means the price in pound sterling (£) at which the Client agrees to hire the Apartment, as identified in the Booking or in any subsequent agreement;

“Apartment” means the apartment identified in the Booking or an apartment of similar type and standard in a similar location;

“Arrival Date” means the first day of the Hire Period, as identified in the Booking or in any subsequent agreement;

“Booking” means an offer from the Client to the Operator to hire the Apartment on the terms of this Agreement following the Client’s provision of sufficient information to enable the Operator to complete its telephone or website provisional booking process;

“Data Protection Legislation” means the UK Data Protection Legislation and any other European Union legislation relating to personal data and all other legislation and regulatory requirements in force from time to time which apply to a party relating to the use of personal data (including, without limitation, the privacy of electronic communications)

“Furniture and Appliances” means such furniture and appliances usually found within the Apartment and any other items which the Operator agrees to provide;

“Hire Period” means the period commencing on the Arrival Date and expiring on delivery of the Apartment back to the Operator;

“Inventory and Condition Report” means the Operator’s report on the condition of the Apartment and its contents;

“Offered Rates” means the price per night in pound sterling (£) offered by the Operator to the Client for the period of the Booking;

“Special Terms” means additional/supplementary/replacement terms agreed as relating to a particular booking or bookings. Such Special Terms will supersede any related clauses within this agreement for the duration of the booking(s).

“UK Data Protection Legislation” means all applicable data protection and privacy legislation in force from time to time in the UK including the General Data Protection Regulation ((EU) 2016/679); the Data Protection Act 2018; the Privacy and Electronic Communications Directive 2002/58/EC (as updated by Directive 2009/136/EC) and the Privacy and Electronic Communications Regulations 2003 (SI 2003/2426) as amended;

“VAT” means Value Added Tax at the rate in force for the time being;

“Website” means www.flyingbutler.com and any other current/future website associated with provision of services as promoted by the Operator.



Lexham Gardens by Flying Butler

9 Lexham Gardens, London, UK

Earls Court - 6 mins (0.3 miles)

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Apartment Facilities

  • Fully Fitted Kitchen
  • Washer Dryer
  • WiFi
  • TV

General Facilities

  • Self Check-in
  • Weekly Housekeeping

More Information

  • Fully fitted and equipped kitchen
  • One and Two Bedroom Apartments.

Situated at No 9 Lexham Gardens a charming residential street of Victorian townhouses in the heart of the Royal borough of Kensington and Chelsea. A great location with cut throughs to both Gloucester Road and High Street Kensington offering a wealth of shopping from Sainsbury to Waitrose both on the doorstep to more chic boutiques on High Street Kensington and Kensington Church Street, there is a plethora of cafes and restaurants all within easy walking distance. If you are visiting for medical reasons then this property is also in an ideal location for the BUPA Cromwell Hospital. The nearest underground stations are Gloucester Road, High Street Kensington and Earls Court with a number of buses running along the Cromwell Road to Knightsbridge, Oxford Street and Piccadilly Circus.

A selection of one and two bedroom apartments all tastefully refurbished to a good standard, complete with fully fitted kitchen and for additional convenience a washer dryer in every apartment. In the evening relax in your own home in London. `


Earls Court - 6 mins (0.3 miles)

BUPA Cromwell Hospital - (0.2 miles)


    Apartment SizeDescriptionPersons (Max)Per NightPer WeekPer Month
    1 Bedroom On Request On Request On Request
    2 Bedrooms

    2 Bathrooms

    On Request On Request On Request
    2 Bedrooms

    2 Bathrooms and cloakroom

    On Request On Request On Request

    Near This Location