Polly Fletcher & Robert Arnold

Robert & Polly
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Terms and conditions

Heritage Apartments


65 Harley Street London W1G 8QY 


Terms & Conditions

From 1st June 2015





one week’s occupancy (or full payment if occupancy is less than a week) at the time of booking. Deposit payments can be accepted by cash, debit or credit card. The balance outstanding will be due for payment at time of arrival.


to the first month’s occupancy must be paid at the time of booking. The guest will be asked to pay the next month’s rental or balance payment on the due date one month after check in.







         2.1 A notice of cancellation must be received in writing by email or letter.


         2.2 If a notice of cancellation is received at any time up to 4 weeks before the

date of arrival the deposit will be refunded with a cancellation charge

of -15%.


2.3 When less than 4 weeks’ notice of cancellation is given before the date of

arrival no refund of the deposit will be made.



3.1 Guests and their booking agents are required to supply full details about

time of arrival when booking accommodation. It is our policy to operate a

Meet and Greet Service for all guests and this cannot be undertaken if full

arrival details are not supplied at the time of booking or at least one week

before the arrival date. We will not be responsible if guests are unable to gain

immediate access to their apartment if this information is not supplied.


3.2 Apartments are not available for occupation until 14.00pm on the day of

arrival / check in. Early arrival / check in may be arranged for an additional

charge but this cannot be guaranteed.


3.3 Arrivals after 24.00hrs are not permitted.

We reserve the right to add a late arrival surcharge for guests arriving after

18.00pm.A surcharge of £50 will be added to the accommodation charges.


3.4 All guests and apartment occupiers are required to provide current passport

or identity document details on arrival at reception. If any guest is unable to

provide this information, we reserve the right to deny entry to the apartment

that has been booked and the booking will be cancelled.


3.5 On arrival, guests are required to supply details of a valid credit card which is

held on our files during the stay as security against unpaid apartment or           occupancy charges. If any apartment or occupancy charges remain outstanding after departure, guests will be informed about these charges in writing by letter or email before they are processed. We will use the credit card details supplied by the guest at check in to settle these charges.


3.6 An Inventory of the Apartment and its Contents is kept inside each

apartment. Guests will find the inventory on the dining table. Guests are reminded that they have an obligation to check the inventory on arrival

and report any issues they may have to the Office Reception.





4.1 Guests will be provided with two sets of keys to their apartment. An

additional set can be provided on request.  It is the responsibility of all guests

and occupiers to ensure that they are in possession of these keys at all times

and that all keys are returned at the end of the guest stay.  An additional

charge will be made for lost keys of £50.  If we are required to provide access

due to lost or forgotten keys outside of office hours a further £50 will be



4.2 A safe deposit box is provided in every apartment. Guests are strongly

advised to use this for cash, jewellery and valuables. Heritage Apartments

cannot be held responsible for loss or damage to guest’s personal

effects, cash or valuables howsoever arising.



4.3 Guests and Occupiers are expected to keep their apartment, its furniture,

fittings and soft furnishings in the same condition as found on arrival/check in.

If on departure it is found that specialist cleaning or repairs to the apartment

are required, we reserve the right to apply specialist cleaning or repair

charges as found to be necessary. The minimum specialist cleaning or repair

charge is £100. Charges will be applied using the credit card details supplied

at the time of guest arrival/check in.


4.4 A telephone is provided in each apartment for guest use. Guests are

responsible for all telephone call charges incurred during their stay.  Local

calls are charged at a rate of £0.80p per minute plus VAT.  International calls

& calls to mobiles vary in price.


4.5 Smoking is not permitted in any Apartment or on Stairs, in Hallways,

Corridors or in any part of buildings. This policy complies with the UK Law

with regard to smoking inside buildings and it is strictly enforced. Guests

found smoking inside their apartment may have their stay terminated and be

required to leave.




5.1 Apartments must be vacated by 11.00am on day of departure. Guests are

asked to return all sets of keys to the reception office. If the reception

office is closed, keys may be left on the dining table in the apartment and the

front door to the apartment firmly closed on exit. Late departure / check out is

only available by prior arrangement and cannot be guaranteed.


5.2 The inventory of the apartment will be checked shortly after guest departure,

and any damages, breakages or items found to be missing from the

apartment inventory will be assessed and charged to the occupier using the

credit card details supplied the time of arrival/check in.


5.3 Guests are asked to visit reception before departure to settle their phone

bills. Early morning departures before 09.00am or departures outside of office

hours are kindly requested to visit reception the day before to settle their

account. Unpaid telephone bills will be charged to the credit card, details

as supplied at the guest arrival/check in.





In the unlikely event that you are dissatisfied with any aspect of your

accommodation, please notify reception as soon as possible and we will aim to

resolve the issue immediately.  If you are still dissatisfied with the service,

please write to The Company Secretary, 65 Harley Street, London, W1G 8AY.


These Terms & Conditions govern our contract with all guests and apartment occupiers. They are subject to English Law. We reserve the right to vary or alter them without prior notice.



Heritage Cavendish House

65 Harley Street, London W1G 8QY, United Kingdom

Regent's Park Station - 8 mins (0.49 miles)

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Apartment Facilities

  • Full Kitchen
  • Direct Dial Telephone
  • Television with Freeview
  • Apartments serviced Monday-Friday
  • Safe deposit box
  • Wi-Fi

General Facilities

  • Lift
  • Laundry Facilities
  • Door Entry Control with CCTV Protection

Chargeable Facilities

  • Additional Bed
  • Airport Transfer

More Information

  • On the corner of Harley Street
  • Spacious one  and two bedroom apartments

Located on the corner of 65 Harley Street and New Cavendish Street, this Grade II listed property is found in the centre of the neighbourhood well known for housing doctors’ practices, private clinics and hospitals. Cavendish House is ideal for travellers needing to stay in this location and it is supported by a number of transport links, buses and underground stations to all parts of the city and west end. Situated in the quintessential Marylebone Village close to Marylebone High Street and its trendy boutiques, cafes and restaurants the spacious, attractive accommodation provided in this Georgian revival style property is also ideal for those persons wanting to stay near to Oxford Street and Regent Street.

Simply decorated and fully equipped, Heritage Cavendish House offers one and two bedroom serviced apartments that are both comfortable and convenient. There is a laundry room on the lower level for guests’ use. With separate living rooms and fully fitted and equipped kitchens, the apartments also come with safe deposit boxes and full Wi Fi facilities.

The reservations office is on the ground floor of Heritage Cavendish House which is manned Monday to Friday during office hours. For added security and peace of mind, there is secure door entry control with CCTV.

This traditional property is equipped with a small lift to all floors.


Regent's Park Station - 8 mins (0.49 miles)

The Harley Street Clinic Children’s Hospital - (0.12 miles)


  • Low-Season Rates
  • High-Season Rates

Low-Season Rates

Applicable Dates:

  • StartNovember 1
  • EndApril 30
Apartment Size Description Persons (Max) Per Night Per Week
1 Bedroom

Flat 4, 65 Harley Street
1 Bathroom

2 £165 £995
2 Bedrooms

Flat 1, 65 Harley Street
Lower Ground Floor
1 Bathroom

3 £150 £875
2 Bedrooms

Flat 5, 65 Harley Street
1 Bathroom

3 £189 £1,175
2 Bedrooms

Flat 8, 65 Harley Street
1 Shower Room

4 £180 £1,125
2 Bedrooms

Flat 3, 65 Harley Street
Ground Floor
1 Bathroom

4 £180 £1,125
2 Bedrooms

Flat 6 65 Harley Street
2 Bathrooms

4 £195 £1,195
2 Bedrooms

Flat 7 65 Harley Street

4 £195 £1,195

High-Season Rates

Applicable Dates:

  • StartMay 1
  • EndOctober 31
Apartment Size Description Persons (Max) Per Night Per Week
1 Bedroom

Flat 4, 1 Bathroom

2 £175 £1,050
2 Bedrooms

Flat 1, Lower Ground Floor

3 £175 £995
2 Bedrooms

Flat 5, 1 Bathroom

3 £200 £1,249
2 Bedrooms

Flat 8, 1 Shower Room

4 £220 £1,389
2 Bedrooms

Flat 3, 1 Bathroom

4 £220 £1,389
2 Bedrooms

Flat 6, 2 Bathrooms

4 £225 £1,420
2 Bedrooms

Flat 7, 2 Bathrooms

4 £225 £1,420

Exclusive of VAT

Near This Location


COVID-19 Update

Whichever properties you are interested in, rest assured they all have their own individual COVID-19 policy to keep everyone safe & secure – which we send to you at the time of offer. We are also able to arrange socially distanced property viewings. Please contact us to discuss your requirements. Thank you for your patience and understanding during these unprecedented times.


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