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Article 1 APPLICABLE REGULATIONS
The present general conditions form an integral part of the accommodation contract, which is subject to the serviced residences charter of the country concerned and offers no possibility of remaining in the premises or of establishing permanent residence.
They take precedence over any general purchase conditions of the resident. France: Status of serviced residences.
United Kingdom: Status according to the Hotel Proprietary Act 1956. The resident cannot invoke the status of residential leases, and particularly not the right to remain in the premises or be the holder of a lease.
Spain: Decree 53/94 of the Generalitat de Catalunya on establishments for tourist accommodation.
Germany: Status of serviced residences in accordance with the German Civil Code. Belgium: Status of serviced residences.
Article 2 RESERVATION
The reservation of an apartment in THE ASCOTT LIMITED serviced residence is valid only after THE ASCOTT LIMITED has accepted the client ‘s reservation.
The confirmation of the client‘s reservation by THE ASCOTT LIMITED remains entirely at the discretion of THE ASCOTT LIMITED.
Moreover, to become firm, the reservation must be guaranteed by a valid credit card issued by an establishment of good repute, must have been the subject of a prior credit agreement with THE ASCOTT LIMITED, or must be followed by the payment of an advance. (THE ASCOTT LIMITED accepts the following credit cards: American Express, Visa, Diners, MasterCard and JCB).
The aforementioned advance must correspond to:
– 1 night ‘s stay, (plus taxes) for any reservation of between 1 to 6 nights;
– 2 nights ‘ stay, (plus taxes) for any reservation of between 7 to 14 nights;
– 6 nights ‘ stay, (plus taxes) for any reservation of between 15 to 29 nights;
– 10 nights ‘ stay, (plus taxes) for any reservation of 30 nights or more.
Reservations that have been accepted by THE ASCOTT LIMITED and for which an advance (or a guarantee) has been paid will be retained until five days before the envisaged arrival date. If the said advance is not paid five days at the latest before the envisaged arrival date, the reservation will be cancelled automatically.
Reservations made less than five days before the envisaged arrival date must necessarily be guaranteed by a valid credit card issued by an establishment of good repute.
Group reservations (that is to say, reservations for more than 8 accommodations made by the same entity) are subject to the general conditions for groups.
Different conditions may apply for Promotional Rates. In this case conditions mentioned below the rate value, on the booking screen, will prevailed on the above conditions.
Article 3 TERMS OF PAYMENT LATE PAYMENT PENALTIES
The invoices issued by the residence of each country must be paid immediately on presentation. On the day when the client arrives, THE ASCOTT LIMITED will invoice him for the whole of his stay, except in the case of stays of more than 15 days for which invoices will be issued and presented every 15 days at the start of the period. If it has been agreed that a resident‘s stay will be paid for by a third party, the resident-occupant will remain personally liable for the payment concerned.
For Promotional rates, full prepayment may be required. In this case, it will be mentioned below the rate value, on the booking screen.
Payment for all optional services will be required on presentation of the corresponding invoice. The credit ceiling accepted by THE ASCOTT LIMITED for services of this type is 200 euros.
Monthly interest on any sum paid late:
France: THE ASCOTT LIMITED is automatically entitled to monthly late payment interest of
1.5 times the legal rate on any sum not paid on its due date, without prior notice.
United Kingdom: Late payment interest of 2% will be applied once on any sum not paid on its due date.
Spain: Late payment interest of 2% will be applied once on any sum not paid on its due date. Germany: Automatic late payment interest of 5 points added to the legal interest rate will be applied once to any sum not paid on its due date.
Belgium: Monthly late payment interest of 1.5 times the legal rate will be applied to any sum not paid on its due date.
Article 4 PRICES
Prices are shown in local currency and include only the provision of an apartment. Prices can be revised without notice and optional services are not included in the price, regardless of the country concerned. THE ASCOTT LIMITED reserves the right to pass on any changes to the VAT rate or local tax which may be made at a later date.
France: Prices are calculated with a VAT rate of 7%. They do not include local tax. United Kingdom: Prices are calculated without VAT.
Spain: Prices are calculated with a VAT rate of 8%. Germany: Prices are calculated with a VAT rate of 7%. Belgium: Prices are calculated with a VAT rate of 6%.
Article 5 ALTERATIONS TO RESERVATION OR LENGTH OF STAY
Subject to availability and at the discretion of THE ASCOTT LIMITED management, the length of stay can be extended, although there will be no obligation to allocate the same apartment or to apply the same rate.
If the extension of a stay is accepted and a new price is applied, that price will be applicable as from the initial arrival date.
Please note that any price changes due to a stay being extended or a client departing early will be applied retroactively to the client‘s account starting from the date of arrival.
In the event of an early departure, any reduction in the length of stay that complies with the prior notice listed below will not be subject to cancellation fees. We must be notified of the change before midday (local time at the residence in question).
4 Number of nights cancelled
Prior notice Failure to comply with the prior notice will result in the following cancellation fees being applied:
Up to 6 nights 1 day before the early departure 1 night (plus taxes)
7 to 14 nights 2 days before the early departure 2 nights (plus taxes)
15 to 29 nights 6 days before the early departure 6 nights (plus taxes)
30 nights or more 10 days before the early departure 10 nights (plus taxes)
Clients who have stayed in the same residence for 30 or more consecutive nights before shortening their stay but who fail to respect the prior notice will be waived 50% of the cancellation fees.
Article 6 CANCELLATIONS / NON-ARRIVAL
Any cancellation received before 2:00 p.m. on the day before the envisaged arrival date will not be subject to cancellation fees. Any cancellation received after that time will be subject to the following cancellation fees:
– 1 night (plus taxes) for stays of up to 6 nights.
– 2 nights (plus taxes) for stays of 7 to 14 nights.
– 6 nights (plus taxes) for stays of 15 to 29 nights.
– 10 nights (plus taxes) for stays of 30 nights and over.
Some promotional rates may be non-refundable, whenever the cancellation is received. In this case, the above policy will not apply and the full prepaid amount will be kept by the residence and cannot be reimbursed for any reason.
The non-arrival (of the reservation) when there has been no cancellation will be deemed a ‘non-arrival’ and will be subject to the aforementioned cancellation fees.
The valid date of a written cancellation will be the date it was received at the Residence at the ‘local time’ of the residence concerned by the reservation.
Article 7 THE RESIDENT ‘S OBLIGATIONS
The apartment will be made available to the resident in good condition as regards maintenance. The resident will use the rented premises and their installations as a reasonable and prudent person.
An inventory is displayed in each apartment. The resident must check its accuracy and quality on arrival and inform reception of any anomaly, and missing or damaged objects, within 4 hours of arriving. When the resident leaves, THE ASCOTT LIMITED will check the inventory and the cleanliness of the apartment and anything missing from the inventory or any damage caused to the apartment will be invoiced to the resident.
The resident mandates THE ASCOTT LIMITED to enter the premises for weekly maintenance purposes. THE ASCOTT LIMITED reserves the right to enter the rented premises for safety reasons or in the case of any emergency.
Article 8 RESPONSIBILITY
The responsibility of THE ASCOTT LIMITED cannot be incurred in the case of the theft of or damage to any personal property in the apartments, including personal mini-safes, the common parts of the premises, car parks and all the other outbuildings or annexes of the Residence.
Nor can the responsibility of THE ASCOTT LIMITED be claimed if the resident exceeds the apartment‘s capacity.
France: The provisions of article 1952 and the articles following it in the Civil Code concerning hoteliers are not applicable.
United Kingdom: The provisions of the Hotel Propriety Act on the limitation of liability are displayed in the entrance hall of each residence.
Spain: The provisions of Decree 53/94 of the Generalitat de Catalunya on tourist accommodation establishments are applicable.
Germany: The provisions of the German Civil Code are applicable, particularly regarding tortious intent and major misdemeanours.
Belgium: The provisions of articles 1952 and 1954 of the Civil Code on hoteliers are not applicable.
Article 9 TERMINATION PENALTIES NON-RENEWAL
The contract will be automatically terminated without formality or delay if the resident fails to execute any of his obligations or behaves in an inappropriate way so as to disturb the stay of other occupants. The resident must leave the premises immediately and can be evicted if necessary with police assistance.
Non-payment for the stay implies renunciation of the letting contract and incurs the remission of the keys to THE ASCOTT LIMITED and the express renunciation of the right to remain in the premises.
Article 10 COMPETENCE OF THE COURTS
The law of the country of reservation of an apartment applies to the contract.
If a dispute arises in the execution or interpretation of the present contract, the commercial courts of the country concerned will be competent.
France: The courts of Nanterre.
United Kingdom: The courts of London. Germany: The courts of Berlin.
Spain: The courts of Barcelona. Belgium: The courts of Brussels.
35A Gloucester Road, London SW7 4PL, United Kingdom
Gloucester Road - 6 mins (0.3 miles)
Situated in the heart of the capital, the beautifully refurbished Citadines South Kensington serviced apart hotel is located on Gloucester Road which is in the centre of the prestigious Kensington and chic Chelsea districts. The nearest tube is Gloucester Road underground station which is served by the District, Circle and Piccadilly lines and is just a 5 minute walk away.
Business and leisure guests will enjoy an elegant stay at the South Kensington apart'hotel, as it is surrounded by beautiful Victorian façades and quaint tree lined avenues. The studio, studio executive and one bedroom serviced apartments available can sleep from a single guest to a family of four. Stylish, contemporary and spacious, the modern accommodation includes fully equipped kitchen, en suite bathroom and weekly housekeeping service.
For accommodation near The Royal Marsden Hospital and Royal Brompton Hospital, Citadines South Kensington is ideal. Both hospitals can be reached in less than 10 minutes in a taxi, so for medical stays in a home from home environment, the apartments are perfect for rest and recuperation. If you or your family need accommodation before or after a hospital stay, the flats are available for both short stays and extended stays.
The Citadines South Kensington serviced apartments offer a wide range of handy amenities, such as complimentary high speed internet access, air conditioning and wake up service. Furthermore, dry cleaning, breakfast and daily cleaning can all be arranged (charges apply).
Gloucester Road - 6 mins (0.3 miles)
BUPA Cromwell Hospital - (0.6 miles)
Please request *Special Rates*
|Apartment Size||Description||Persons (Max)||Per Night|
Double Sofa bed in lounge area,
VAT at 20% for first 28 nights and 4% thereafter
Whichever properties you are interested in, rest assured they all have their own individual COVID-19 policy to keep everyone safe & secure – which we send to you at the time of offer. We are also able to arrange socially distanced property viewings. Please contact us to discuss your requirements. Thank you for your patience and understanding during these unprecedented times.
Verified customer feedback
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I strongly recommend Findlondonapartments agent. It was very easy for us to organise everything from Turkey. Thank You
3 days ago
Robert and the team have been super helpful and have got us some great rates over the last 18 months. No request has been too small and they have reac...ted very quickly. All in all, I would highly recommend their services.
1 week ago
Service provided by Robert was first class. Nothing was too much trouble & always very proactive in offering assistance.
2 months ago
Can’t recommended highly enough!Took the stress out of coming to london during covid and got us the best deal. They sent additional information...of what was open etc,near our apartment before we arrived. Very helpful and friendly through out booking process. Will be recommending to friends and family to use
10 months ago
Robert, who was in charge of arranging my accommodation, did an excellent job. I believe, he is very capable of meeting customer needs. I had to book...my apartment only couple of days before my trip and he replied back and allocated the best location for me. He was very friendly and kind over the phone and then he sent follow up emails to make sure I was comfortable and secure. After my stay, I sent him a ''thank you email'' and told that I would like him to arrange my next booking when I come to London again for a long business trip.
1 year ago
Robert & Polly were more than supportive to me this summer They were so patient to help me and my kid over come the challenges I faced before my...trip in terms of finding the most convenient apartment and area in our difficult booking dates and even supported me with my personal enquiries to help me enjoy my stay there. They are so kind and always there for you to help and reply in minutes even during their rest time. They are the best !!! They made my holiday !!!!! They gave me the best advise and really when I arrived to London I found all what I wanted around me just as I had explained for them and wished
2 years ago
Robert and Polly have been exceptional. They personally take you to see different options (that are fully tailored to the needs described). Administra...tively they follow up with the landlord for all requirements and create a completely hassle-free experience. Five stars !
2 years ago
We had to stay in London with family for a few a months for treatment, and we didn't have the experience there. After contacting Robert with all...the information available we had, he quickly suggested a few places within our price range. We absolutely LOVED the apartment we rented! He always kept in-touch and made sure our stay is comfortable and that we are happy with the place. Will always recommend for anyone visiting London!
2 years ago
Would highly recommend Findlondonapartments service!
2 years ago
They found what we needed at the best rate.
3 years ago
Polly and Robert were great with their communication right from my initial enquiry with them. Our apartment was great and in a great location for wha...t we were wanting. I will definitely be happy to use them again and recommend them to other people!! :)
3 years ago
Myself and colleagues live and work in London 28 weeks of the year and over the years have used many agents. I can honestly say that Apartment Hotels...provided the best service by far. From start to finish we could not have wished for a more friendly, professional service. I cannot recommend Apartment Hotels highly enough.
3 years ago
Robert was amazing. He walked us through different properties and once we decided upon one, continued following up on every step of the approval proc...ess. Truly amazing. Thank you.
3 years ago
Very happy with the service provided. Robert took the time to show us in person the best apartments that match our needs and followed up on every deta...il. Always responsive and attentive to every question by phone and email. I would most definitely recommend.
3 years ago
Robert and Polly helped us find an apartment for a short stay in London (2 weeks) They provided us with a list of available apartments for our stay....Once we made a decision about the location, they negotiated with the owner of the apartment and got us a rate that was lower than those offered in other websites. While in London Robert took us to see three other apartments for future visits. This was very useful as it provided us with alternatives for future visits. I highly recommend findlondonapartments.com
4 years ago
I just want to express my heartfelt thanks to Robert and Polly in selecting apartments that were comfortable to stay at whilst in London. Being the p...rofessionals they are, made it very easy for me in selecting the ideal apartments. I recommend this company.
4 years ago
Exceptional service in locating suitable serviced apartments for us. But it did not end there because we received follow up emails to check on our ne...eds during our stay and, to us, this was a clear demonstration of commitment and caring.
4 years ago
Very friendly couple, professional and helpful... They made me feel at ease whilst searching for apartments and gave a me a good list of apartments ma...tching the criteria and price.
4 years ago
They have help us find accommodations for a large group for 5 years. They personally review the properties, are available if there is any problem and...VERY reliable. I HIGHLY recommend them!
4 years ago
Everything was superb.
4 years ago
Found me a suitable apartment within budget
4 years ago