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In these Conditions the following definitions and rules of interpretation apply.
temporary accommodation in serviced apartments offered for reservation to the Customer by the Supplier subject to these Conditions.
Sterling, Euro, USA Dollar.
an agreement subject to these Conditions between the Customer and the
Supplier for the provision of the Accommodation specified in the Booking Details.
a statement annexed to these Conditions, and to which these Conditions apply, of certain information relating to a reservation of Accommodation which may (but need not) include and is not limited to: description and location of Accommodation; the length of stay; nightly rate or rates for the period of stay; earliest Check-In time, latest Check-Out time; Cancellation Period and Guest Details.
Business Day: a day (other than a Saturday, Sunday or public holiday) when banks in London are open for business.
Cancellation Notice Period: the period of notice required to be given in writing by the Customer to the Supplier in advance of any change to a Booking Agreement.
Guest arrival at Accommodation on the date of the first night of residency at that Accommodation in accordance with a Booking Agreement.
Guest departure from the Accommodation.
the terms and conditions set out in this document.
the date on which a Booking Agreement comes into existence being the date the Customer accepts the terms of the Booking Agreement.
Customer Payment Methods:
a payment method, whether a credit or debit card or other payment method authorised by the Customer and approved by the Supplier for the making of payments to the Supplier on behalf of the Customer.
Customer Personal Data:
Personal Data provided to the Supplier by or on behalf of the Customer and processed by the Supplier on behalf of the Customer.
Guest vacated the accommodation prior to the agreed departure date given on the booking agreement.
Force Majeure Event:
an event beyond the reasonable control of the Supplier including but not limited to strikes, lock-outs or other industrial disputes (whether involving the workforce of the Supplier, a Third Party Supplier or any other party), failure of a utility service or transport network, act of God, war, riot, civil commotion, malicious damage, compliance with any law or governmental order, rule, regulation or direction, accident, breakdown of plant or machinery, fire, flood, storm or default of suppliers or subcontractors.
Guest: a nominee of the Customer staying at Accommodation.
Guest Details: the Guest’s name, address, email address and telephone number.
Guest Information Pack: information provided to the Guest at the Accommodation including the Inventory and contact details for the Supplier’s Representative.
Inventory: an inventory listing all items provided at a serviced apartment offered as Accommodation.
the date on which an invoice for a Booking Agreement shall be raised as specified in the Booking Details and or the Statement of Work.
the dates on which payment of invoices raised pursuant to Booking Agreements shall fall due as specified in the Booking Details and or the Statement of Work.
any information relating to an identified or identifiable person including any Guest and including that person’s name, address, telephone number and email address.
the provision of temporary accommodation in serviced apartments or other accommodation owned and managed by the Supplier or a ThirdParty Supplier.
Statement of Work:
a statement of particular terms which the Customer and the Supplier agree shall apply to Booking Agreements agreed pursuant to these Conditions as varied by agreement between the Customer and Supplier from time to time.
Q Apartments a company incorporated and registered in England and
Wales with company number 6809539 whose registered office is at 1 Vincent Square, London SW1P 2NP.
Supplier’s Bank Account: the bank account nominated by the Supplier to the Customer from time to time for payments to be made pursuant to Booking Agreements.
the representative of the Supplier or Network Third Party Supplier at the Accommodation.
Network Third Party Supplier: a provider of Accommodation other than the Supplier.
the websites, operated by the Supplier providing online access to information relating to the Accommodation.
1.2 In these Conditions:
2.1 A Booking Agreement constitutes the entire agreement between the parties in relation to the reservation concerned. The Customer acknowledges that it has not relied on any statement, promise or representation made or given by or on behalf of the Supplier which is not set out in the Booking Agreement.
2.2 Any descriptions or illustration of the Accommodation issued by the Supplier, and any description or illustration contained on or in the Website, catalogues or brochures, is issued or published for the sole purpose of giving an approximate idea of the nature of the Accommodation and shall not form part of the Booking Agreement or have any contractual force.
2.3 These Conditions apply to Booking Agreements to the exclusion of any other terms that the Customer seeks to impose or incorporate, or which are implied by trade, custom, practice or course of dealing.
3.1 The Supplier will raise an invoice for a Booking Agreement on the Invoice
3.2 Payment pursuant to a Booking Agreement shall be made by the Customer on the Payment Dates in the Approved Currencies only. If the quoted price for a Booking Agreement is not in an Approved Currency then the price will be converted to an Approved Currency on the Invoice Date using the relevant exchange rate as quoted on https://openexchangerates.org/
3.3 The following are approved Customer Payment Methods for Booking Agreements:
o suspend or terminate the Booking Agreement; o charge interest on such late payment at 4% above the base rate of the Bank of England from time to time from the Payment Date until such date as payment is made.
3.9.1 breakages, loss or damage to the Property or any of its contents; 3.9.2 cleaning / specialist treatment charges where more than routine cleaning is needed, or smoking and/or vaping has occurred in a nonsmoking apartment;
3.9.3 additional housekeeping services (details available upon request); 3.9.4 lost keys, electronic fobs or car park passes at an additional charge per key, fob or pass;
4.1 Accommodation sourced by the Supplier may be provided directly by the Supplier or indirectly by a Network (Third-Party) Supplier.
4.2 The Supplier shall ensure that the Accommodation is available at Check-In and for the term of the Booking Agreement and is in good order at Check-In.
4.3 Booking Agreements are made for Accommodation at a specific location however the Supplier gives no representation or warranty as to the availability of any specific apartment at such location.
4.4 Access to the Accommodation is not exclusive to the Guests during the term of a Booking Agreement. The Supplier will retain keys to the Accommodation and authorised staff of the Supplier shall have access to the Accommodation and provide notice to the Guests at all reasonable times and at any time in the case of an emergency during the period of the Booking Agreement.
4.5 Housekeeping visits to the Accommodation shall be scheduled without notice.
4.6 Although accommodation and location are confirmed in advance, the exact apartment number may not cannot be guaranteed prior to arrival.
No refund will be payable in such circumstances.
4.7 The number of people permitted to occupy the Property is limited: Studio apartments, max occupancy 2 persons, one-bedroom apartment, maximum occupancy 2 persons. Two-bedroom apartments max occupancy 4 persons. Three-bedroom apartment, max occupancy 6 persons. In some apartments extra beds may be provided and this will be at an additional charge to be agreed at the time of the booking. All Guest names should be submitted at the time of the booking.
4.8 The property is not for use as the principal home or residence of the Guests and is for use as temporary accommodation, or as accommodation in connection with the business needs of you, your organization and/or the Guests only. The Guests only have the right to use the Property pursuant to these Terms and no relationship of landlord and tenant is created.
4.9 The lead guest must be at least 25 years old. All guests under the age of 25 must be accompanied by an adult.
4.10 Please note Q Apartments (UK) Ltd has a strict NO party, no gathering policy. Our properties are regularly patrolled. Should there be evidence of a party or gathering, security/the police will be called, and the apartment will need to be vacated. An automatic charge of GBP 2000.00 (minimum) will be levied. Q Apartments also reserves the right to prosecute all offenders under the Antisocial Behaviour Act 2003.
4.11 Guests may be asked to allow viewings for the landlords and its agents and surveyors, sufficient notice will be provided.
5.1 The Customer or the Guest must contact the Supplier at least 48 hours prior to Check-In to confirm arrival time and Check-In procedure.
5.2 Accommodation is available for Check-In at the time specified in the
Booking Details. A set of keys to the Accommodation will be provided at Check-In. Access to car parking or other facilities will also be provided if this has been agreed prior to Check-In.
5.3 Guests are required to provide valid credit or debit card details to the Supplier’s Representative at Check-In to cover any damages or additional charges that may be incurred by the Guest during the term of the Booking Agreement.
5.4 Guests are required to Check-Out by the time specified in the Booking Details on the scheduled date for Check-Out in accordance with the relevant Booking Agreement or any agreed extension to that Booking Agreement. Additional procedure for Check-Out will be set out in the Guest
5.5 Within 48 hours of Check-In the Guest shall report to the Supplier’s Representative:
5.6 The Supplier shall be entitled to require the Guest to pay for any damage to the Property or any items missing from the Inventory not reported in accordance with clause 5.5 and the Customer consents, and warrants that the Guest consents, to such payment being collected from the credit or debit card the details of which are taken by the Supplier’s
Representative in accordance with clause 5.3.
6.1 All cancellations and/or notification of early departure must be received in writing.
6.2 No refunds will be made for non-arrivals.
6.3 A cancellation charge will not apply and a full refund will be given where appropriate written notice of cancelling the booking has been received
6.4 The notice periods for ‘Q Apartments (UK) Limited’ only are as detailed below, for all other accommodation ‘By a Network supplier’, the cancellation period will be that which is stated on the Booking agreement Cancellation:
Minimum stay restrictions:
Reservations’ pricing could be subject to a minimum stay as follows and is part of the booking agreement
29 nights or 5% when less than 90 nights
6.10.1 We reserve the right to charge a different price for the entire booking should any alteration to the length of stay change at any time for any reason, we endeavour to inform all parties of any changes.
7.1 Guests must comply with the regulations for use of the Property set out in the Information Pack and Your Welcome tablet. If any Guest breaches any of these Conditions or the regulations, we reserve the right to request the Guest to vacate the Property immediately, and without refund.
7.2 Guests are not permitted to smoke in any Property booked by Q Apartments. If the Guest is found to be smoking and/or vaping in the apartment or building, Q Apartments will charge an additional fee of £300, which could also include additional cleaning costs.
7.3 Under no circumstances are pets of any sort permitted in Q
Apartments’ apartments or buildings unless expressly stated on the Booking Confirmation. Exceptions may be made for Service Dogs; additional fees may be incurred.
7.4 Q Apartments does not accept any responsibility for any loss or damage to Guest’s personal belongings at any time. Q Apartments insurance policy does not cover any personal belongings of the tenant (guest) or any other occupiers of the property. The guest is advised to take out insurance policies to cover the belongings of the guest and other risks incurred as a result of the occupation of the property. The Landlord and/or its agents will not be responsible for any loss or damage howsoever caused.
7.5 Guests are responsible for the behaviour of their children whilst at the
7.6 Guests must keep the Property, and its furniture, fittings and effects in the same condition as on the date of their arrival and must leave the Property in the same cleanliness and general order as it was upon their arrival to avoid incurring any Additional Charges.
7.7 Guests must notify us of all damages, lost or broken items, or any such matters requiring maintenance in the manner shown in the Information Pack.
7.8 Guests’ possessions must be removed from the Property on the date of departure. We will keep all lost property for a maximum of two months from the date of discovery; at any time thereafter, it will be discarded. 7.9 Guests must not exceed the maximum capacity for the number of guests in one apartment and should additional guests be found to be staying in the accommodation, further charges may be incurred. The number of guests will be stated on the booking confirmation.
7.10 Subletting the accommodation is strictly prohibited.
8.1 The Supplier collects personal data including name, address, contact details, payments card and or bank account details, in order to operate its services and to reduce the risk of fraud.
8.2 The Supplier, including its staff, shall view and process Personal Data and Customer Personal Data only to the extent necessary to perform their obligations under these Conditions and the Statement of Work. The customer expressly consents and agrees to processing data provided by them to deliver the services.
8.3 The Supplier will disclose the Guest Details to its Network (Third Party) Suppliers and the Customer consents, and warrants that any Guest and any party entering into a Booking Agreement consents, to such disclosure. The supplier is committed to adequately protect personal data regardless of where the data resides and to providing appropriate protection for information where such data is transferred outside of EEA.
8.4 The Supplier shall implement technical and organisational measures to ensure the security and confidentiality of Personal Data and Customer Personal Data in order to prevent, among other things: (i) accidental, unauthorised or unlawful destruction, alteration, modification or loss of data, (ii) accidental, unauthorized or unlawful disclosure or access to data, (iii) unlawful forms of processing. The security measures taken shall be in compliance with applicable data protection regulations and shall be adapted to the risks presented by the processing of the Personal Data or Customer Personal Data and the nature of the data to be processed, having regard to the state of the art and the cost of implementation. The Supplier shall immediately inform the Customer of any breach of this security and confidentiality undertaking, unless prohibited from doing so by law.
8.5 If you have comments or questions regarding our data privacy practices or this Online Privacy Statement or you would like to update your information, modify your communication preferences, or if you do not want to receive marketing communications from us in the future, you can contact us at: email@example.com
A party (Receiving Party) shall keep in strict confidence all information or data of a confidential nature disclosed to the Receiving Party by the other party (Disclosing Party), its employees, agents or subcontractors, and any other confidential information concerning the Disclosing Party’s business or its products or its services which the Receiving Party may obtain. The
Receiving Party shall restrict disclosure of such confidential information to such of its employees, agents or subcontractors as need to know it for the purpose of discharging the Receiving Party’s obligations under these Conditions, and shall ensure that such employees, agents or subcontractors are subject to obligations of confidentiality corresponding to those which bind the Receiving Party. This clause 19 shall survive termination of a Booking Agreement.
10.1 Nothing in these Conditions shall limit or exclude the Supplier’s liability
10.2 Subject to clause 10.1:
11.1 Without limiting its other rights or remedies, each party may terminate a Booking Agreement with immediate effect by giving written notice to the other party if:
Agreement including a breach of clauses 7.1(a) to 7.1(d) and (if such a breach is remediable) fails to remedy that breach within 30 days of that party being notified in writing of the breach;
Customer if the Customer fails to pay any amount due under the Booking Agreement on the due date for payment.
On termination of a Booking Agreement for any reason:
shall submit an invoice, which shall be payable by the Customer immediately on receipt;
13.1 Force majeure:
13.2 Assignment and subcontracting:
Booking Agreement shall not have any rights under or in connection with it.
As a company Q Apartments (UK) Ltd welcomes feedback from its Guests.
We seek to avoid dissatisfied Guests, in the event that you are not entirely satisfied with the service offered please notify the Guest Service manager in the first instance. If the problem cannot be resolved during your stay you should contact us in writing by fax, email or post to the fax number or address on the confirmation or on our website; alternatively, call us on our office number. Our policy is to send a written acknowledgement of any complaint within 24 Hours of its receipt. In our acknowledgement we will advise you of the name and job title of the person who will be dealing with your complaint.
11 Well Court, London EC4M 9DN, UK
Mansion House - 2 mins (0.1 miles)
Bow Lane by Q apartments is located in Well Court a little cul-de-sac just off Bow Lane. Bow Lane is named for St Mary-le-Bow Church which is at the northern end of the lane and is a lovely pedestrianised cobbled street richly populated with an array of independent boutiques, cafes and stylish restaurants. This city residence is ideally nestled between a number of underground stations, choose from Mansion House (District and Circle Lines), St Paul’s and Bank (Central Line). City Thameslink and Blackfriars are also in the neighbourhood. An easy commute to the west end,
Their portfolio includes studio, one and two bedroom apartments all stylishly furnished. All the apartments have a fully fitted and equipped kitchen with a dishwasher and washer/dryer as standard. Please note that the two bedroom apartment has only one bathroom. The apartments are equipped with a safe box and a hair dryer. Some apartments have a balcony and some of them also have a sofa bed in the lounge. All the apartments have been recently refurbished to a high standard.
For guests’ convenience there is high speed internet access with a smart TV. After a long day relax, sign into your personal streaming accounts and off you go.
Bow Lane by Q is ideal for the independent traveller wanting a ‘home from home’ in London. There is lift access to all apartments and maid service is once per week, when linens and towels are changed. There is also a part-time receptionist.
It on your doorstep, so explore the square mile of the City at your leisure. Shop at One New Change just around the corner from the Residence with a variety of boutique fashion shops, café and the pièce de résistance the stunning public roof terrace, with spectacular views of St Paul’s Cathedral open daily until midnight. There is a restaurant a bar on the roof too.
Mansion House - 2 mins (0.1 miles)
St Bartholomews - (0.6 miles)
VAT at 20% for first 28 nights and 4% thereafter