Terms and conditions

TERMS AND CONDITIONS

RESERVATIONS

Rent for stays less than 30 days must be paid fully in advance.

BridgeStreet requires 1 month’s rent in advance for stays over 30 days.

CANCELLATION POLICY

TRANSIENT BUSINESS

Notification of cancellation for bookings from 1 to 7 nights must be received by BridgeStreet in writing, at least 72 working hours prior to midday on the day of arrival. Cancellations received less than 72 working hours prior to arrival will be subject to a fee of 1 night’s rent or the apartment being re-let.

MID-EXTENDED STAY BUSINESS

Notification of cancellation for bookings from 7 to 28 nights have to be received by BridgeStreet in writing, at least 7 working days prior to the actual arrival date. Where cancellation is received within this notice period BridgeStreet will not charge any cancellation fee. Where notification of cancellation is received less than 7 working days prior to the arrival date BridgeStreet will refund subject to the apartment being re-let; subject to a minimum cancellation charge of 3 nights.

Notification of cancellation for bookings of 28 nights plus have to be received by BridgeStreet in writing, at least 28 days prior to the actual arrival date. Where cancellation is received within this notice period BridgeStreet will not charge any cancellation fee. Where notification of cancellation is received less than 28 days prior to the arrival date BridgeStreet will refund subject to the apartment being re-let; subject to a minimum cancellation charge of 3 nights.

EXTENSION OF STAY

TRANSIENT BUSINESS

For stays up to 6 nights extension of stay has to be requested at least 72 working hours prior to the departure date stated in the reservation.

For stays of more than 7 nights extensions of stay can be arranged up to 7 days prior to the departure date stated in the reservation.

Please note all extension periods are subject to availability.

MID-EXTENDED STAY BUSINESS

The option to extend for stays of 28 nights and more must be received in writing 7 working days prior to departure date and remain subject to availability.

ARRIVALS & DEPARTURES

Apartments are available for occupation from 14:00 hours.

Apartments must be vacated by 10:00 hours on the day of departure.

BREAKAGES

Breakages and damages where the tenant is responsible will be charged for.

TELEPHONES

On arrival a credit card or cash (sterling) will be taken as security for any telephone or sundry charges.

TERMS AND CONDITIONS continued.

1. Guest agrees to honor these Terms and Conditions and all rules and regulations of the Property. Guest may be required to leave in the event of any violation of these Terms and Conditions or such rules and regulations.
2. Any terms in an agreement between the Client (if any) and BridgeStreet shall supersede any conflicting term in these Terms and Conditions. All payments under these terms will be paid by the Guest unless the Client agreement specifically states that the Client will pay. The person or company responsible for payment will be called the “Responsible Party”. If the Client signs below, the Client agrees to these Terms and Conditions as applies to Guest.
3. BridgeStreet may enter the apartment to inspect, repair, remodel and maintain the unit and will give notice whenever possible.
4. Pets are permitted in specific apartments only if BridgeStreet approves in writing in advance of the specific pet (approval required for each pet), and Guest complies with the terms provided by BridgeStreet and the property/apartment community.
5. Guest agrees to take good care of the apartment and not to perform any hazardous, offensive or unlawful activity in the apartment or the common areas. Guest will obtain its own insurance and/or be responsible for personal property and BridgeStreet is not responsible for any such property. Guest may not rely on any contrary assurances by BridgeStreet staff. State/Provincial innkeeper laws apply. The Responsible Party will be charged for any lost property or damages or expenses it causes (or caused by any invitee or other occupant) including apartment keys, passes, VOIP boxes or Air cards or similar equipment issued by BridgeStreet to Guest.
6. Change in Responsibility. If responsibility for payment of any charges changes from Client to Guest, Client or Guest shall notify BridgeStreet in advance and Guest must comply with BridgeStreet’s standard credit check and payment policies. BridgeStreet may remove any Guest who fails to provide notice of a change in responsibility and/or comply with BridgeStreet’s payment policies.
7. Rate charges and taxes are due in advance. BridgeStreet may charge a late fee of 2% on invoices overdue by 30 days or more and any reasonable collection and attorney fees incurred in collection of overdue amounts.
8. BridgeStreet may change the payment terms (including requiring up front payment) if payments are not made in a timely manner and/or BridgeStreet has good reason to believe that the credit of the Responsible Party has adversely changed. If Guest is a Responsible Party for any charges, Guest authorizes BridgeStreet to obtain a credit report from one or more consumer credit reporting agencies. BridgeStreet may request this report at any time during Guest’s stay with BridgeStreet and Guest’s reservation may be subject to minimum credit scores.
9. Guest may not assign, sublease, transfer these terms, the apartment or any part thereof or permit the use of the apartment by anyone other than Guest and permitted occupants.
10. Guest represents that Guest’s use and occupancy of the apartment is of a transient nature and the apartment is not intended to be a permanent residence of Guest. Guest’s occupancy and use of the apartment shall NOT create any landlord/tenant relationship. This Agreement is not a lease and is not intended to convey to Guest any real property interest or estate in or to the apartment or any other portion of the Property.
11. Reservation offer / Confirmation. Please note that as from 1st January 2010, supplies which are made to and are consumed by a business or its employees, will fall within the scope of the Tour Operators Margin Scheme (TOMS) and must be accounted for using the scheme. However, as it currently stands, TOMS does not apply to supplies made by a business who is acting as a disclosed agent in its capacity as an intermediary, for it’s bought in hotel or serviced accommodation. To this end, BridgeStreet, if it cannot facilitate accommodation in its own portfolio will act as a disclosed agent to the bought in hotel or serviced accommodation provider on your behalf. BridgeStreet is acting in this way to ensure that as the customer, you can continue to recover the VAT on such supplies. Full details of the accommodation supplier can be obtained from BridgeStreet on request.
12. Third party providers. At your approval BridgeStreet will book requested accommodation on you behalf on the Terms and Conditions agreed. BridgeStreet is servicing this accommodation request via

a third party provider with whom BridgeStreet does not normally partner and for whom we have         not directly audited.  Through our due diligence procedures BridgeStreet will attempt to require the           third party provider to deliver services and accommodations in accordance with our standards. If,           for any reason, you are not satisfied with your accommodation experience, BridgeStreet will use reasonable efforts to work with the provider to rectify any issues but advises that we cannot      guarantee any early terminations, refunds or relocations and liability remains with the client.