Terms and conditions

TERMS AND CONDITIONS

Reservations and Payment:

1. For reservations made 14 days or more prior to commencement of stay 20% advance payment is required at the time of booking. Written confirmation will be provided upon receipt of this payment. The balance is then due 14 days prior to commencement of stay unless alternative arrangements have been agreed. When an advance payment has been made by credit card the balance will automatically be debited to the same credit card.

2.
For reservations made within 14 days of the commencement of stay, full payment is required at the time of booking.

3. Should we of necessity have to change your reservation in any way we will guarantee to offer alternative accommodation or a full refund.

4. Should you make any amendments or alterations to a reservation, it may be necessary to make an administration charge.

Cancellation:

5. In the event of cancellation a full refund will be made on condition that notification in writing is received (and acknowledged by us) 14 days prior to commencement of stay, except in the event of payments been made via American Express when a 3% charge will be taken off the amount to be refunded.

6. In the event of cancellation being received within 14 days of commencement of stay no refund will be made. Any exception to this condition will be at the discretion of C W Lamley and Company.

7. Non-arrival for a confirmed reservation will be treated as a cancellation after 24hrs. at the discretion of C W Lamley and Company .

8. No refund will be made for early termination of a reservation except at the discretion of C W Lamley and Company

General:

9. We will require a credit card imprint (or cash, if no credit card is held) upon arrival against telephone charges, damage etc.

10. All extras must be paid for prior to departure otherwise credit cards will automatically be debited for outstanding accounts.

11. We cannot at any time be held responsible for any bank charges.

12. We shall be obliged to increase our tariff should currency rates or government taxes be increased.

13. C W Lamley and Company is unable to accept responsibility for errors and omissions in our brochures, website, photographs and information nor in those provided by third parties.

14. Transfers and meals are not normally included in the cost.
15. We provide 5-day maid service at The Mansions and 6-day maid service at 44 Curzon Street (but not on Sundays or Bank Holidays).

16. We regret that we are unable to accept responsibility for any loss of luggage or valuables, nor for injury or illness and it is strongly recommended that full travel insurance is purchased prior to travel.